---
title: Olark
slug: olark
image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_olark.png
createdAt: 2025-02-03T13:28:28.553Z
---

The Olark modules allow you to watch the chat transcripts, and messages in your Olark account.

## Getting Started with Olark

Prerequisites

- An Olark account

In order to use Olark with Make, it is necessary to have an Olark account. You can create an Olark account at [olark.com/signup/create\_new\_account/trial](https://www.olark.com/signup/create_new_account/trial).

:::hint{type="success"}
You do not need to establish a connection to trigger the webhooks in Olark using Make.
:::

## Triggers

### Universal Webhook

Setup a webhook in Olark.

:::hint{type="info"}
You need to have an upgraded account to trigger the webhooks in Olark.
:::

1\. Open the Universal Webhook module, enter a name for the connection, click *Save*, and copy the URL address to your clipboard.

2\. Login to your Olark account. Click *Integrations* > *Webhooks*. In the *URL to post to* field, enter the URL address copied in step 1, select the events, and click *Save*.

![](https://api.archbee.com/api/optimize/oAyFj2GHlBeBVWF5OAir2/KkF7SEii3l2vjQH4g4EiX_uuid-2bfc6e77-9855-3fed-99ad-67ac5e2157bb.gif)

You have successfully added the webhook.