Movidesk by Maxmel Tech

movidesk is a customer support and helpdesk platform that streamlines ticket management, communication, and service automation integrating it with make com enables automated workflows, improving support efficiency and connecting movidesk with other business tools seamlessly limited documentation we currently can't provide complete documentation for movidesk because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from movidesk and public sources to create detailed guides about movidesk movidesk is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=movidesk\&app slug=movidesk community\&app unique id=movidesk 2nq283 app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/movidesk community/ click the install button follow the on screen instructions to complete the setup movidesk modules y ou can choose from a list of available modules to build your add file attachment to a ticket attaches a file to a selected ticket, making it easy to include important documents or images associate a person with an organization links a person to an organization within the system, helping you keep track of their association create a billing agreement creates a billing agreement for the service you choose, making it easy to manage payments and subscriptions create a person creates a new person record using the details you provide create a service adds a new service record to your database create a ticket creates a new support ticket in your system to help track and manage customer requests create an abandoned call notification sends a notification to movidesk whenever a customer calls but hangs up before speaking with an agent delete a billing agreement permanently removes a selected billing agreement from your account delete a person removes a specific person from your database or service delete a service removes a selected service from your system get a billing agreement fetches the details of a specific billing agreement get a person fetches detailed information about a specific person from the database get a service fetches detailed information about a specific service using its unique identifier get a ticket fetches a ticket from the service you choose, allowing you to view its details list billing agreement balances fetches the current balances for your billing agreements list billing agreements fetches a list of all your billing agreements, allowing you to view and manage them easily list persons fetches a list of all people from your account list services fetches a complete list of all available services list survey questions fetches a complete list of all questions from your survey list survey responses fetches all the responses submitted to your surveys list tickets fetches a list of all available tickets from your account make an api call sends a custom api request to the authorized service, allowing you to interact with specific features or data as needed notify abandoned call sends a notification to movidesk when a customer calls but hangs up before speaking with an agent notify call end sends a notification to movidesk when a phone call is finished notify call ended sends a notification to movidesk when a call finishes, letting the system know the call has ended notify call transfer to agent sends a notification to movidesk when a call has been successfully transferred to an agent notify call transferred to an agent sends a notification to movidesk whenever a call comes in and is assigned to an agent notify missed calls sends a notification to movidesk when a customer calls but their call can’t be connected to an agent update a billing agreement updates an existing billing agreement with the information you provide update a person updates the details of a person with the information you provide update a service updates an existing service by adding new details or changing its settings update a ticket updates the details of an existing ticket in your system watch billing agreements this module activates whenever a new billing agreement is set up, helping you stay updated on new payment arrangements watch incoming calls notifies movidesk whenever a new incoming call is added to a call queue, so you can stay updated on all queued calls watch persons this module activates whenever a new person is added or when details for an existing person are updated watch services this module activates whenever a new service is added or an existing service is updated, helping you stay informed about the latest changes watch survey responses this module activates whenever a new response is submitted to your survey, helping you stay updated with the latest feedback watch tickets this module activates whenever a new ticket is created, helping you stay updated with the latest submissions templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created movidesk resources you can have access to more resources related to this app on the following links https //movidesk com https //startintegrate com/apps/customer support/movidesk 2nq283 https //www make com/en/hq/app invitation/0bfc836f2b0df10c94734eb90710e791 https //www make com/en/integrations/movidesk community help us improve this documentation have experience with movidesk? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page contacting the developer to request public documentation https //f make com/r/reachout?app name=movidesk\&app slug=movidesk community\&app unique id=movidesk 2nq283 sharing 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