Customer Support
ManageEngine by Maxmel Tech
35 min
manageengine offers comprehensive it management solutions, including service desk, network, and security management integrating with make com enables users to automate it workflows, streamline operations, and enhance productivity by connecting manageengine tools with other business applications limited documentation we currently can't provide complete documentation for manageengine because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from manageengine and public sources to create detailed guides about manageengine manageengine is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=manageengine\&app slug=manageengine community\&app unique id=manage engine ck8iew app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/manageengine community/ click the install button follow the on screen instructions to complete the setup manageengine modules y ou can choose from a list of available modules to build your {{scenario plural lowercase}} add tags to a request adds tags to a request to help organize and categorize it more easily add/update a request resolution creates a new request resolution or updates an existing resolution as needed assign a request assigns a request to the user or group you choose, making sure the right person or team handles it assign a task owner assigns a specific owner to the task you choose assign a task owner assigns a specific owner to a request task, making it clear who is responsible for completing it assign a task owner assigns a specific owner to a selected project task, making it clear who is responsible for completing it associate a project connects a specific request to a project, helping you organize and track your work more efficiently close a request closes a specific request, marking it as completed or resolved close a task marks a selected task as completed or closed, helping you keep your task list up to date create a project task creates a new task within a specific project create a request adds a new request entry to your system, helping you track and manage incoming requests more easily create a request note adds a new note to a specific request, helping you keep track of important details or updates create a request task creates a new task within a selected request, helping you organize and track your work more efficiently create a task creates a new task using the details you provide, so you can easily keep track of your to dos create a user adds a new user account to your system, allowing someone new to access and use your services delete a project task removes a selected task from a specific project delete a project task attachment removes a specific file attachment from a task within your project delete a request permanently removes a specific request from your system delete a request note removes a specific request note from the selected service delete a request task permanently removes a specific request task from the system delete a request task attachment removes a specific attachment from a request task delete a task removes a selected task from your account or workspace, helping you keep your task list up to date delete a task attachment removes a selected file attachment from a specific task delete a user permanently removes a selected user from your account on the service dissociate a project from a request removes the link between a specific request and its assigned project, so the request is no longer connected to that project download a project task attachment downloads a file attachment from a specific task within your project download a request task attachment downloads an attachment file from a specific request task, making it easy for you to access and save the files you need download a task attachment downloads a file attached to a specific task get a project task fetches detailed information about a specific project task get a request finds and displays the details of a specific request using its unique identifier get a request note fetches the details of a specific request note using its unique id get a request resolution gets detailed information about how a specific request was resolved get a request summary gets a quick summary of the details for a specific request get a request task gets detailed information about a particular request task get a task gets detailed information about a specific task get a user fetches detailed information about a specific user list project task attachments fetches all files and attachments linked to a specific project task list project tasks gets a list of all tasks linked to a specific project list request notes fetches all notes linked to a specific request, allowing you to view every comment or detail related to that request list request tasks finds and lists all tasks linked to a specific request list requests fetches and displays a complete list of all your requests list task attachments finds and lists all files attached to a specific task list tasks fetches and displays a complete list of all your tasks list users fetches a complete list of all users in your account make an api call sends a custom api request using your authorized account, allowing you to interact with advanced features or endpoints not covered by standard modules mark a task owner assigns or confirms the person responsible for a specific task merge requests merges several requests into one, making it easier to handle multiple actions at once pick up a request assigns the selected request directly to you, making you responsible for handling it trigger a task allows you to start a specific task in your chosen service whenever you want, with just a click update a project task updates the details of an existing project task with your latest changes update a request updates the details of an existing request with new information update a request note updates the details of an existing request note with new information update a request task updates the details of an existing request task with new information update a task updates the details of an existing task with new information update a user updates the details of an existing user account watch requests triggers whenever a new request is received, so you can automatically take action as soon as something new comes in watch tasks this module activates whenever a new task is added or when any changes are made to an existing task templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} manageengine resources you can have access to more resources related to this app on the following links https //managengine com https //startintegrate com/apps/it development/manage engine ck8iew https //www make com/en/hq/app invitation/03ef9d45122a9254062286520bed4723 https //www make com/en/integrations/manageengine community help us improve this documentation have experience with manageengine? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page contacting the developer to request public documentation https //f make com/r/reachout?app name=manageengine\&app slug=manageengine community\&app unique id=manage engine ck8iew sharing your knowledge in the https //community make com your feedback helps us create better documentation for everyone