--- title: LiveChat slug: livechat description: How to integrate LiveChat with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_livechat.png docTags: createdAt: 2025-02-03T13:28:28.553Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/livechat.png" alt="LiveChat logo" caption size="50" width="512" height="512"} | LiveChat is a customer service platform that enables businesses to communicate with website visitors in real time. Integrating LiveChat with Make.com lets users automate chat management, ticket creation, and customer data synchronization across their support and CRM systems. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official LiveChat documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [LiveChat](https://www.livechat.com/contact/) directly. ::: # Requirements To use the LiveChat app in Make, you must have an active account and authenticate using OAuth, [create your account on LiveChat](https://www.livechat.com/). For subscription, refer to the [LiveChat pricing page](https://www.livechat.com/pricing/). # Connect LiveChat and Make To get started, you must first create a connection between LiveChat and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your OAuth2.0 credentials in your LiveChat account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your OAuth2.0 credentials in your LiveChat account Before you create the connection in Make, you should first obtain your **OAuth2.0 credentials** in your LiveChat account. To obtain your **OAuth2.0 credentials**: ::::WorkflowBlock :::WorkflowBlockItem Log in to your LiveChat account, then open the [Text Developer Console](https://platform.text.com/console). ::: :::WorkflowBlockItem In the left sidebar, click **Apps** > **Your apps**. ::Image[]{src="https://make-cxp-documentation.ams3.cdn.digitaloceanspaces.com/apps-center-screenshots/livechat_OAuth2.0" size="90" width="2468" height="1342" darkWidth="2468" darkHeight="1342" position="center" showCaption="false"} ::: :::WorkflowBlockItem Click** Create a new app**. ::: :::WorkflowBlockItem Enter your** application name**. ::: :::WorkflowBlockItem Enter the** callback URI**: `https://www.integromat.com/oauth/cb/livechat2`. ::: :::WorkflowBlockItem Click** Create app**. ::: :::WorkflowBlockItem Copy the** Client ID** displayed on screen. ::: :::WorkflowBlockItem Copy the** Client secret** displayed on screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates](https://platform.text.com/docs/guides/livechat-apps/). ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the LiveChat module to your scenario, and click **Create a connection.** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your LiveChat account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # LiveChat modules After connecting to the LiveChat app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Watch Chat Deactivated Triggers when a chat is deactivated by closing the currently active conversation thread. ::: :::ExpandableHeading ### Watch Incoming Chat Triggers when a new chat thread is initiated. ::: :::ExpandableHeading ### Watch Thread Tagged Triggers when a specific tag is applied to a thread. ::: :::ExpandableHeading ### Watch Thread Untagged Triggers when a tag is removed from a thread. ::: :::ExpandableHeading ### Watch User Added to the Chat Triggers when a new user, either a customer or an agent, joins an existing chat conversation. ::: :::ExpandableHeading ### Watch User Removed from a Chat Triggers when either a customer or an agent is removed from an active chat session. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # LiveChat resources You can have access to more resources related to this app on the following links - [LiveChat topics on Make community](https://community.make.com/search?q=LiveChat) - [LiveChat website](https://www.livechat.com/) - [LiveChat API documentation](https://developers.livechat.com/docs/) - [LiveChat page on make](https://www.make.com/en/integrations/livechat) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::