LiveAgent

liveagent is a help desk and live chat software that centralizes customer support tickets from email, chat, calls, and social media integrating with make com enables users to automate ticket creation, updates, and customer communication across multiple channels this is ai generated content based on official liveagent documentation the content may contain mistakes please verify important information if you have questions on vendor documentation, contact https //www liveagent com/ directly requirements to use the liveagent app in make, you must have an active liveagent account, https //www liveagent com/ for subscription, refer to the https //www liveagent com/ connect liveagent and {{product name}} to get started, you must first create a connection between liveagent and {{product name}} , allowing the two services to communicate obtain your api key in your liveagent account create the connection in make obtain your api key in your liveagent account before you create the connection in {{product name}} , you should first obtain your api key in your liveagent account to obtain your api key navigate to configuration in the main navigation menu click system from the submenu click api to access the api settings page copy the domain url displayed on the api settings page copy the api key displayed on the api settings page you will use this value while creating a connection in {{product name}} because the ui might have changed, the steps you see on your screen might be different, https //support liveagent com/802463 rest api create the connection in {{product name}} https //www make com/en/register , add the liveagent module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your liveagent account or follow the on screen instructions to create the connection for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page liveagent modules after connecting to the liveagent app, you can choose from a list of available modules to build your {{scenario plural lowercase}} create a contact adds a new contact to your address book or contact list create a group creates a new group to organize your contacts create a ticket creates a new support ticket in the system delete a contact permanently removes a specified contact from your account delete a group permanently removes a specified contact group from your account delete a ticket permanently removes a selected support ticket from the system get a contact retrieves detailed information about a specific contact get a group retrieves detailed information about a specific contact group get a ticket retrieves the details of a specific ticket list contacts retrieves a list of all contacts from your account list groups retrieves a list of all available groups in your account list tickets retrieves a list of all existing tickets from your account make an api call executes a custom api request to the connected service using your authorized credentials update a contact updates the details of an existing contact in your account update a group updates the details or information of an existing contact group update a ticket updates the details or status of an existing support ticket watch contacts triggers when a new customer record is added to your system templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} liveagent resources you can have access to more resources related to this app on the following links https //community make com/search?q=liveagent https //www liveagent com/ https //support liveagent com/911737 api v3 https //www make com/en/integrations/liveagent