--- title: LiveAgent slug: liveagent description: How to integrate LiveAgent with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_liveagent.png docTags: createdAt: 2025-02-03T13:28:36.235Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/liveagent.png" alt="LiveAgent logo" caption size="50" width="512" height="512"} | LiveAgent is a help desk and live chat software that centralizes customer support tickets from email, chat, calls, and social media. Integrating with Make.com enables users to automate ticket creation, updates, and customer communication across multiple channels. | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official LiveAgent documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [LiveAgent](https://www.liveagent.com/) directly. ::: # Requirements To use the LiveAgent app in Make, you must have an active LiveAgent account, [create your account on LiveAgent](https://www.liveagent.com/). For subscription, refer to the [LiveAgent pricing page](https://www.liveagent.com/). # Connect LiveAgent and Make To get started, you must first create a connection between LiveAgent and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your LiveAgent account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your LiveAgent account Before you create the connection in Make, you should first obtain your **API Key** in your LiveAgent account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to** Configuration** in the main navigation menu. ::: :::WorkflowBlockItem Click** System** from the submenu. ::: :::WorkflowBlockItem Click** API** to access the** API** settings page. ::: :::WorkflowBlockItem Copy the domain URL displayed on the** API** settings page. ::: :::WorkflowBlockItem Copy the** API** key displayed on the** API** settings page. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://support.liveagent.com/802463-REST-API) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the LiveAgent module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your LiveAgent account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # LiveAgent modules After connecting to the LiveAgent app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Create a Contact Adds a new contact to your address book or contact list. ::: :::ExpandableHeading ### Create a Group Creates a new group to organize your contacts. ::: :::ExpandableHeading ### Create a Ticket Creates a new support ticket in the system. ::: :::ExpandableHeading ### Delete a Contact Permanently removes a specified contact from your account. ::: :::ExpandableHeading ### Delete a Group Permanently removes a specified contact group from your account. ::: :::ExpandableHeading ### Delete a Ticket Permanently removes a selected support ticket from the system. ::: :::ExpandableHeading ### Get a Contact Retrieves detailed information about a specific contact. ::: :::ExpandableHeading ### Get a Group Retrieves detailed information about a specific contact group. ::: :::ExpandableHeading ### Get a Ticket Retrieves the details of a specific ticket. ::: :::ExpandableHeading ### List Contacts Retrieves a list of all contacts from your account. ::: :::ExpandableHeading ### List Groups Retrieves a list of all available groups in your account. ::: :::ExpandableHeading ### List Tickets Retrieves a list of all existing tickets from your account. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Update a Contact Updates the details of an existing contact in your account. ::: :::ExpandableHeading ### Update a Group Updates the details or information of an existing contact group. ::: :::ExpandableHeading ### Update a Ticket Updates the details or status of an existing support ticket. ::: :::ExpandableHeading ### Watch Contacts Triggers when a new customer record is added to your system. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # LiveAgent resources You can have access to more resources related to this app on the following links - [LiveAgent topics on Make community](https://community.make.com/search?q=LiveAgent) - [LiveAgent website](https://www.liveagent.com/) - [LiveAgent API documentation](https://support.liveagent.com/911737-API-v3) - [LiveAgent page on make](https://www.make.com/en/integrations/liveagent) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::