--- title: Landbot slug: landbot description: How to integrate Landbot with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_landbot.png createdAt: 2025-02-03T13:28:28.553Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/landbot.png" alt="Landbot logo" caption size="50" width="512" height="512"} | Landbot is a platform for building conversational chatbots for web and messaging channels. Integrating Landbot with Make.com enables users to automate lead capture, qualification, and customer support processes directly from interactive chatbots. | | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | :::hint{type="warning"} This is AI-generated content based on official Landbot documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [Landbot](https://help.landbot.io/article/eevfaa4rnc-contact-us) directly. ::: # Requirements To use the Landbot app in Make, you must have an active account and an API Key, [create your account on Landbot](https://landbot.io/). For subscription, refer to the [Landbot pricing page](https://landbot.io/). # Connect Landbot and Make To get started, you must first create a connection between Landbot and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your Basic in your Landbot account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your Basic in your Landbot account Before you create the connection in Make, you should first obtain your **Basic** in your Landbot account. To obtain your **Basic **: ::::WorkflowBlock :::WorkflowBlockItem Click your** avatar** at the bottom left of your dashboard. ::: :::WorkflowBlockItem Select** Account** from the menu. ::: :::WorkflowBlockItem Copy the** API token** displayed in the** account information section**. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://help.landbot.io/article/oxp7rtqhxb-account-and-company-v-3) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Landbot module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Landbot account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Landbot modules After connecting to the Landbot app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Add a Custom Field Add a specific custom field value to an existing customer's profile information. ::: :::ExpandableHeading ### Assign A Customer to the Bot Assign a specific customer to a designated chatbot for automated interactions. ::: :::ExpandableHeading ### Assign a Customer to the Agent Assign a specific customer to a designated support agent. ::: :::ExpandableHeading ### Create a Ticket Creates a new support ticket in your selected system. ::: :::ExpandableHeading ### Get a Channel Retrieves detailed information about a specific channel using its unique ID. ::: :::ExpandableHeading ### Get a Customer Retrieves detailed information about a specific customer using their unique ID. ::: :::ExpandableHeading ### Get a Ticket Retrieves detailed information about a specific ticket you select. ::: :::ExpandableHeading ### List Customers Retrieves a list of all customers from your account. ::: :::ExpandableHeading ### List Tickets Retrieves a list of all existing tickets. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Send a Location Send a specific geographic location to the customer via message. ::: :::ExpandableHeading ### Send a Text Send a text message directly to the customer's phone number. ::: :::ExpandableHeading ### Send an Image Send an image file directly to the customer. ::: :::ExpandableHeading ### Update a Custom Field Updates the value of a specified custom field in your selected record. ::: :::ExpandableHeading ### Update a Ticket Modifies the details of an existing support ticket. ::: :::ExpandableHeading ### Watch Events Triggers when a new event is created in your account. Available exclusively for PROFESSIONAL and BUSINESS plans. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Landbot resources You can have access to more resources related to this app on the following links - [Landbot topics on Make community](https://community.make.com/search?q=Landbot) - [Landbot website](https://landbot.io/) - [Landbot API documentation](https://api.landbot.io/) - [Landbot page on make](https://www.make.com/en/integrations/landbot) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::