Kayako by Codex Solutions
  | Kayako is an AI-powered help desk platform designed to streamline and scale customer support. Integrating Kayako with Make.com enables automated workflows, improving ticket management, response times, and customer satisfaction across multiple support channels. |
|---|
This is AI-generated content based on official Kayako documentation. The content may still contain errors—please verify important information. If you have questions, contact Kayako directly.
How to get support on Kayako
Kayako is a community-developed application and is subjected to the developer's terms and conditions, which may include applicable fees. Make does not maintain or support this integration. For assistance, please https://f.make.com/r/reachout?app_name=Kayako&app_slug=kayako-community&app_unique_id=kayako-e1kd52.
Requirements
To use the Kayako app in Make, you must have an active account with valid login credentials, create your account on Kayako.
App installation
To install this app, you need Admin, Owner, or App Developer permissions. Learn more about organization roles.Learn more about organization roles
Go to the Make integration page.
Click the Install button.
Follow the on-screen instructions to complete the setup.
Connect Kayako and Make
To get started, you must first create a connection between Kayako and Make, allowing the two services to communicate.
You can connect using the following method: Basic HTTP Authentication,OAuth 2.0,kAuth (Signature-based API Key and Secret),Fingerprint Authentication,Remember Me Token Authentication,Session Authentication.
Basic HTTP Authentication Instructions
You need your email and password to authenticate.
Login to your platform using your user credentials.
Locate your account email address.
Locate your account password.
OAuth 2.0 Instructions
You need to generate your token.
Login to your platform using your credentials.
Navigate to the section where you can create an API key and secret using the platform's user interface.
Create a new Application or API client.
Specify the required scopes for the application, such as users, conversations, insights, search, or configuration, along with the access level (read or write) if needed.
Note the generated API key and API secret for your application.
kAuth (Signature-based API Key and Secret) Instructions
You need to create and retrieve your API Key and API Secret.
Login to your platform using your credentials.
Navigate to the Kayako UI.
Go to the section where you can manage API keys.
Create a new API key and secret.
Note the generated API Key and API Secret.
Fingerprint Authentication Instructions
You need to generate a Fingerprint ID.
Login to your platform using your credentials.
Generate a unique Fingerprint ID (UUID) on the client side.
Store the generated Fingerprint ID securely for use in authentication.
Remember Me Token Authentication Instructions
You need to obtain the Remember Me Token and the Fingerprint ID after a successful login.
Login to your platform using your username and password.
After a successful login, locate the Remember Me Token, which is a long encrypted alphanumeric string, labeled as X-RememberMe.
Generate or retrieve your unique device identifier string, labeled as X-Fingerprint.
Session Authentication Instructions
You need to perform an initial authentication using one of the main schemes to receive a session ID.
Login to your Kayako platform using your credentials.
Perform the initial authentication using one of the main authentication schemes (such as Basic HTTP Authentication or OAuth 2.0).
Upon successful authentication, note the returned session_id.
Some community developers require an additional specific API Key. Retrieve the required API key from the community developer's dashboard, generally found under Settings/API. For more info, please https://f.make.com/r/reachout?app_name=Kayako&app_slug=kayako-community&app_unique_id=kayako-e1kd52.
Create the connection in Make
Log in in your Make account, add the Kayako module to your scenario, and click Create a connection.
If you add a module with an instant tag, click Create a webhook, then Create a connection.
Optional: in the Connection name field, enter a name for the connection.
Enter the authentication credentials you copied from your Kayako or follow the on-screen instructions to create the connection. You must also enter any required third-party API keys obtained earlier.
For detailed information on connecting an application, see Connect an applicationConnect an application. page.
Kayako modules
After connecting to the Kayako app, you can choose from a list of available modules to build your scenarios.
Templates
You can look for more templates in Make's template gallery, where you'll find thousands of pre-created scenarios.
Kayako resources
You can have access to more resources related to this app on the following links :