--- title: Kayako by Codex Solutions slug: kayako-e1kd52 description: How to integrate Kayako with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_kayako-community.png docTags: createdAt: 2025-11-02T15:11:34.968Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/kayako-community.png" alt caption size="50" width="512" height="512"}

:inlineImage[]{src="https://api.archbee.com/api/optimize/oAyFj2GHlBeBVWF5OAir2/JoAJhvSlBlBIvHteHmo_y-20251023-115411.jpeg" alt caption size="46" width="400" height="128"} | Kayako is an AI-powered help desk platform designed to streamline and scale customer support. Integrating Kayako with Make.com enables automated workflows, improving ticket management, response times, and customer satisfaction across multiple support channels. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official Kayako documentation. The content may still contain errors—please verify important information. If you have questions, contact [Kayako](https://help.kayako.com/article/49132-welcome-to-kayako-support) directly. ::: # How to get support on Kayako Kayako is a community-developed application and is subjected to the developer's terms and conditions, which may include applicable fees. Make does not maintain or support this integration. For assistance, please https\://f.make.com/r/reachout?app\_name=Kayako\&app\_slug=kayako-community\&app\_unique\_id=kayako-e1kd52. # Requirements To use the Kayako app in Make, you must have an active account with valid login credentials, [create your account on Kayako.](https://kayako.com/) # App installation :::hint{type="info"} To install this app, you need Admin, Owner, or App Developer permissions. [Learn more about organization roles.](docId:-FOYcASPYP9uYKGm7LQPB) ::: ::::WorkflowBlock :::WorkflowBlockItem Go to the [Make integration page](https://www.make.com/en/integrations/kayako-community/). ::: :::WorkflowBlockItem Click the **Install** button. ::: :::WorkflowBlockItem **Follow** the on-screen instructions to complete the setup. ::: :::: # Connect Kayako and Make To get started, you must first create a connection between Kayako and Make, allowing the two services to communicate. You can connect using the following method: Basic HTTP Authentication,OAuth 2.0,kAuth (Signature-based API Key and Secret),Fingerprint Authentication,Remember Me Token Authentication,Session Authentication. ## Basic HTTP Authentication Instructions You need your email and password to authenticate. ::::WorkflowBlock :::WorkflowBlockItem Login to your platform using your user credentials. ::: :::WorkflowBlockItem Locate your account email address. ::: :::WorkflowBlockItem Locate your account password. ::: :::: ## OAuth 2.0 Instructions You need to generate your token. ::::WorkflowBlock :::WorkflowBlockItem Login to your platform using your credentials. ::: :::WorkflowBlockItem Navigate to the section where you can create an API key and secret using the platform's user interface. ::: :::WorkflowBlockItem Create a new Application or API client. ::: :::WorkflowBlockItem Specify the required scopes for the application, such as users, conversations, insights, search, or configuration, along with the access level (read or write) if needed. ::: :::WorkflowBlockItem Note the generated API key and API secret for your application. ::: :::: ## kAuth (Signature-based API Key and Secret) Instructions You need to create and retrieve your API Key and API Secret. ::::WorkflowBlock :::WorkflowBlockItem Login to your platform using your credentials. ::: :::WorkflowBlockItem Navigate to the Kayako UI. ::: :::WorkflowBlockItem Go to the section where you can manage API keys. ::: :::WorkflowBlockItem Create a new API key and secret. ::: :::WorkflowBlockItem Note the generated API Key and API Secret. ::: :::: ## Fingerprint Authentication Instructions You need to generate a Fingerprint ID. ::::WorkflowBlock :::WorkflowBlockItem Login to your platform using your credentials. ::: :::WorkflowBlockItem Generate a unique Fingerprint ID (UUID) on the client side. ::: :::WorkflowBlockItem Store the generated Fingerprint ID securely for use in authentication. ::: :::: ## Remember Me Token Authentication Instructions You need to obtain the Remember Me Token and the Fingerprint ID after a successful login. ::::WorkflowBlock :::WorkflowBlockItem Login to your platform using your username and password. ::: :::WorkflowBlockItem After a successful login, locate the Remember Me Token, which is a long encrypted alphanumeric string, labeled as X-RememberMe. ::: :::WorkflowBlockItem Generate or retrieve your unique device identifier string, labeled as X-Fingerprint. ::: :::: ## Session Authentication Instructions You need to perform an initial authentication using one of the main schemes to receive a session ID. ::::WorkflowBlock :::WorkflowBlockItem Login to your Kayako platform using your credentials. ::: :::WorkflowBlockItem Perform the initial authentication using one of the main authentication schemes (such as Basic HTTP Authentication or OAuth 2.0). ::: :::WorkflowBlockItem Upon successful authentication, note the returned session\_id. ::: :::: :::hint{type="info"} Some community developers require an additional specific **API Key**. Retrieve the required **API key **from the community developer's dashboard, generally found under **Settings/API. **For more info, please https\://f.make.com/r/reachout?app\_name=Kayako\&app\_slug=kayako-community\&app\_unique\_id=kayako-e1kd52. ::: ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Kayako module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *in the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Kayako or follow the on-screen instructions to create the connection. You must also enter any required third-party API keys obtained earlier. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Kayako modules After connecting to the Kayako app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Add a Team Add a team Easily create a new team in your account with this module. Just provide the necessary details, and the module will set up a team for you, helping you organize users and manage access within your workspace. ::: :::ExpandableHeading ### Add a User Adds a new user to your account or application. This module lets you specify details like the user's name, email, and other relevant information to create their profile. ::: :::ExpandableHeading ### Add tags Tags: #Make #ModuleDescription #Integration #Automation This module lets you automatically create a new record in your selected database or table, making it easy to add and organize information without manual data entry. ::: :::ExpandableHeading ### Delete a Team Remove a team from your workspace, including all its associated members and settings. ::: :::ExpandableHeading ### Delete a User Remove a user from your system or application, ensuring they no longer have access to its features and data. ::: :::ExpandableHeading ### Remove Tags This module lets you send a message to a specific Slack channel, user, or group. You can customize the message content and choose where it gets posted, making it easy to share updates or information with your team right from your automated workflow. ::: :::ExpandableHeading ### Retrieve All Teams Fetches and lists all the teams in your account, allowing you to view details about each team you have access to. ::: :::ExpandableHeading ### Retrieve All Users Fetches a complete list of all users from your account, allowing you to view detailed information about each user. ::: :::ExpandableHeading ### Retrieve a Team Fetch details about a specific team, including its information and members. ::: :::ExpandableHeading ### Retrieve a User Fetch detailed information about a specific user. ::: :::ExpandableHeading ### Update a Team Update a Team Make changes to an existing team’s details, such as its name, description, or other relevant information. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Kayako resources You can have access to more resources related to this app on the following links : - [Kayako website](https://kayako.com/) - [Kayako documentation](https://help.kayako.com/) - [Kayako API documentation](https://developer.kayako.com/) - [Kayako page on make](https://www.make.com/en/integrations/kayako-community) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::