Kayako by Codex Solutions

kayako one is an ai powered help desk platform designed to streamline customer and it support through automation and continuous learning integrating with make com enables automated workflows, enhancing support efficiency and reducing manual intervention for businesses this is ai generated content based on official kayako documentation the content may still contain errors—please verify important information if you have questions, contact kayako support directly how to get support on kayako kayako is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=kayako\&app slug=kayako community\&app unique id=kayako e1kd52 requirements to use the kayako app in make, you must have an active kayako account, and depending on the authentication method, either user credentials (email and password), an api key and secret, or oauth 2 0 client credentials, create your account on kayako app installation to install this app, you need admin, owner, or app developer permissions organizations go to the make integration page click the install button follow the on screen instructions to complete the setup connect kayako and {{product name}} to get started, you must first create a connection between kayako and {{product name}} , allowing the two services to communicate you can connect using the following method basic http authentication,oauth 2 0,kauth (signature based api key and secret),fingerprint authentication,remember me token authentication basic http authentication instructions you need your email and password for authentication login to your platform using your credentials locate your account email locate your account password oauth 2 0 instructions you need to generate your token login to your platform using your credentials navigate to the section where you can create or manage api clients or applications create a new api key and secret for your application specify the required scopes for the api client, such as users, conversations, insights, search, or configuration, and the access level (read or write) if needed note the generated api key and api secret kauth (signature based api key and secret) instructions you need to create an api key and secret using the platform interface login to your platform using your credentials navigate to the section where api keys are managed, typically found in the developer settings or api section create a new api key and secret note the generated api key and api secret fingerprint authentication instructions you need to generate a fingerprint id login to your platform using your credentials navigate to the section where you can generate or manage fingerprint ids generate a new fingerprint id (a secret token in uuid format) for your application note the generated fingerprint id remember me token authentication instructions you need to retrieve the remember me token and fingerprint id after a successful login login to your platform using your username and password after a successful login, locate the value labeled as x rememberme this is a long encrypted alphanumeric string provided by the platform generate or locate your unique device identifier string, referred to as x fingerprint some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=kayako\&app slug=kayako community\&app unique id=kayako e1kd52 create the connection in {{product name}} log in in your make account , add the kayako module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your kayako or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see connect an application page kayako modules after connecting to the kayako app, you can choose from a list of available modules to build your {{scenario plural lowercase}} add a team adds a new team to your account this module lets you specify details such as the team name and description, making it easy to organize and manage your groups within the platform add a user adds a new user to your account or system you can specify details such as the user's name, email address, and other relevant information during the setup add tags sure! please provide the module description or content you'd like me to rephrase delete a team the "delete a team" module allows you to permanently remove a specific team from your account or workspace use this module when you need to completely delete a team and all its associated data delete a user removes a selected user from your account, ensuring they no longer have access to your resources or workspace remove tags this module allows you to instantly receive notifications in make when a new ticket is created in your freshdesk account, so you can automate your workflows as soon as a customer reaches out retrieve all teams fetches and returns a list of all teams in your account, allowing you to view details about each team retrieve all users fetches a complete list of all users from your account, allowing you to view details for each user retrieve a team fetches detailed information about a specific team, such as its members and settings retrieve a user fetch detailed information about a specific user update a team modify an existing team by updating its details, such as the team name, description, or members templates you can look for more templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} kayako resources you can have access to more resources related to this app on the following links kayako website kayako documentation kayako api documentation kayako page on make