Kayako by Codex Solutions

kayako is an ai powered help desk platform designed to streamline and scale customer support integrating kayako with make com enables automated workflows, improving ticket management, response times, and customer satisfaction across multiple support channels this is ai generated content based on official kayako documentation the content may still contain errors—please verify important information if you have questions, contact https //help kayako com/article/49132 welcome to kayako support directly how to get support on kayako kayako is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=kayako\&app slug=kayako community\&app unique id=kayako e1kd52 requirements to use the kayako app in make, you must have an active account with valid login credentials, https //kayako com/ app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/kayako community/ click the install button follow the on screen instructions to complete the setup connect kayako and {{product name}} to get started, you must first create a connection between kayako and {{product name}} , allowing the two services to communicate you can connect using the following method basic http authentication,oauth 2 0,kauth (signature based api key and secret),fingerprint authentication,remember me token authentication,session authentication basic http authentication instructions you need your email and password to authenticate login to your platform using your user credentials locate your account email address locate your account password oauth 2 0 instructions you need to generate your token login to your platform using your credentials navigate to the section where you can create an api key and secret using the platform's user interface create a new application or api client specify the required scopes for the application, such as users, conversations, insights, search, or configuration, along with the access level (read or write) if needed note the generated api key and api secret for your application kauth (signature based api key and secret) instructions you need to create and retrieve your api key and api secret login to your platform using your credentials navigate to the kayako ui go to the section where you can manage api keys create a new api key and secret note the generated api key and api secret fingerprint authentication instructions you need to generate a fingerprint id login to your platform using your credentials generate a unique fingerprint id (uuid) on the client side store the generated fingerprint id securely for use in authentication remember me token authentication instructions you need to obtain the remember me token and the fingerprint id after a successful login login to your platform using your username and password after a successful login, locate the remember me token, which is a long encrypted alphanumeric string, labeled as x rememberme generate or retrieve your unique device identifier string, labeled as x fingerprint session authentication instructions you need to perform an initial authentication using one of the main schemes to receive a session id login to your kayako platform using your credentials perform the initial authentication using one of the main authentication schemes (such as basic http authentication or oauth 2 0) upon successful authentication, note the returned session id some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=kayako\&app slug=kayako community\&app unique id=kayako e1kd52 create the connection in {{product name}} https //www make com/en/register , add the kayako module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your kayako or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page kayako modules after connecting to the kayako app, you can choose from a list of available modules to build your {{scenario plural lowercase}} add a team add a team easily create a new team in your account with this module just provide the necessary details, and the module will set up a team for you, helping you organize users and manage access within your workspace add a user adds a new user to your account or application this module lets you specify details like the user's name, email, and other relevant information to create their profile add tags tags #make #moduledescription #integration #automation this module lets you automatically create a new record in your selected database or table, making it easy to add and organize information without manual data entry delete a team remove a team from your workspace, including all its associated members and settings delete a user remove a user from your system or application, ensuring they no longer have access to its features and data remove tags this module lets you send a message to a specific slack channel, user, or group you can customize the message content and choose where it gets posted, making it easy to share updates or information with your team right from your automated workflow retrieve all teams fetches and lists all the teams in your account, allowing you to view details about each team you have access to retrieve all users fetches a complete list of all users from your account, allowing you to view detailed information about each user retrieve a team fetch details about a specific team, including its information and members retrieve a user fetch detailed information about a specific user update a team update a team make changes to an existing team’s details, such as its name, description, or other relevant information templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} kayako resources you can have access to more resources related to this app on the following links https //kayako com/ https //help kayako com/ https //developer kayako com/ https //www make com/en/integrations/kayako community