Kayako

kayako is an ai powered help desk platform that automates ticket triage, response drafting, and continuous learning to improve customer support efficiency integrating with make com enables streamlined workflows, automating support processes and connecting kayako with other business tools for greater productivity this is ai generated content based on official kayako documentation the content may still contain errors—please verify important information if you have questions, contact kayako support directly how to get support on kayako kayako is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=kayako\&app slug=kayako community\&app unique id=kayako e1kd52 requirements to use the kayako app in make, you must have an active kayako account with valid user credentials (username and password) for authentication, create your account on kayako app installation to install this app, you need admin, owner, or app developer permissions organizations start by installing the app from the make integration page click the install button and follow the on screen instructions to complete the setup connect kayako and {{product name}} to get started, you must first create a connection between kayako and {{product name}} , allowing the two services to communicate you can connect using the following method basic auth,oauth2 0 basic auth instructions you need to retrieve your username and password to use for basic http authentication login to your kayako platform using your credentials locate your username that you use to log in to the platform locate your password associated with your kayako account oauth2 0 instructions you need to generate your token login to your platform using your credentials navigate to the developer settings or api section create a new application configure the application, specifying the required scopes (permissions) for the data you wish to access note the generated client id and client secret initiate the oauth 2 0 flow, typically by redirecting the user to an authorization endpoint with your client id, requested scopes, and a redirect uri the user grants permission, and the platform redirects them back to your specified redirect uri with an authorization code some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=kayako\&app slug=kayako community\&app unique id=kayako e1kd52 create the connection in {{product name}} log in in your make account , add the kayako module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your kayako or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see connect an application kayako modules after connecting to the kayako app, you can choose from a list of available modules to build your {{scenario plural lowercase}} add a team adds a new team to your account this module allows you to specify details such as the team name and description, making it easy to organize and manage your team members within your workspace add a user adds a new user to your account or application this module allows you to specify user details such as name, email, and any additional information required, making it easy to onboard new members to your system add tags tags #make #moduledescription #integration #automation this module lets you automatically create a new record in your selected table within baserow it’s perfect for adding new data to your database directly from your automated workflows, saving you time and reducing manual entry delete a team remove a team this module allows you to permanently delete a specific team from your workspace use it to clean up teams that are no longer needed delete a user remove a user from your system or application, ensuring they no longer have access or permissions remove tags this module allows you to automatically create a new row in your selected google sheets spreadsheet it's perfect for adding new data entries, such as customer information or order details, directly into your sheet without manual input retrieve all teams fetches and lists all the teams in your account, allowing you to view details about each team you have access to retrieve all users get a complete list of all users from your account retrieve a team fetch details about a specific team, including its information and settings retrieve a user fetch detailed information about a specific user update a team update a team modify the details of an existing team, such as its name, description, or members, to keep your team information up to date templates you can look for more templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} kayako resources you can have access to more resources related to this app on the following links kayako website kayako documentation kayako api documentation kayako page on make