IPEX Helpdesk

ipex offers cloud based communication solutions, including voip telephony, contact centers, and unified communications integrating ipex with make com enables automated workflows for communication management, improving efficiency and connectivity across business processes limited documentation we currently can't provide complete documentation for ipex helpdesk because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from ipex helpdesk and public sources to create detailed guides ipex helpdesk modules y ou can choose from a list of available modules to build your {{scenario plural lowercase}} add related tickets creates a connection between two tickets, linking them together for easier tracking and management add a message adds a new comment to an existing ticket, allowing you to share updates or communicate with others directly within the ticket add a ticket tag adds a tag to your selected ticket, helping you organize and categorize your support requests more easily add a user into customer creates a connection between a user and a customer, linking their profiles together add an user tag adds a tag to a user's profile to help categorize or identify them create a customer adds a new customer to your account create a ticket creates a brand new support ticket to help you track and manage customer requests create an anonymous ticket creates a new anonymous support ticket if the email provided isn’t already registered, a new user account will be created automatically (if your ticketing settings allow it) create an user account allows an administrator to create a new user account fulltext search tickets searches for tickets using keywords or phrases you provide get fields description of customer provides detailed information about each field available for customer data, helping you understand what to enter and how each field is used get fields description of user account displays information about the fields available in your account get track time records retrieves a detailed report of tracked time records (available for version 4 14 and above) get a customer retrieves detailed information about a specific customer get a ticket retrieves detailed information about a specific ticket get a ticket attachment retrieves the attachment file from a specific ticket get an operator group retrieves detailed information about a specific operator group get an user account retrieves detailed information about a user's account import customers easily create or update up to 500 customer records at once (requires version 4 16 0 or higher ) import user accounts easily create or update multiple user accounts or contacts at once—up to 100 at a time! (requires version 4 16 0 or higher ) invite a user into ticket sends an invitation to add the user to the ticket, allowing them to join and participate in the conversation list country codes retrieves a list of country codes for you to use search customers finds customers based on specific filters you set search tickets retrieves a list of tickets that match your specified filter criteria search user accounts finds user accounts that match your specified filters update submitter allows an operator to change who submitted the ticket only operators have permission to perform this action update ticket service updates the service details for a specific ticket update a customer updates specific information for an existing customer using the patch method (requires version 4 16 0 or higher) update a ticket category items updates the items within a specific ticket category, allowing you to modify existing entries as needed update a ticket custom form data update the custom form fields of a ticket by sending one or more new values this lets you easily modify specific details on a ticket to keep your information up to date update a ticket workflow updates the workflow state of a selected ticket to help track its progress update an user account updates specific details of a user account using the patch method (requires version 4 16 0 or higher) templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} ipex helpdesk resources you can have access to more resources related to this app on the following links https //www ipex cz/ https //restapi ipex cz/documentation?defaultmodelsexpanddepth= 1 https //www make com/en/integrations/ipex helpdesk help us improve this documentation have experience with ipex helpdesk? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page sharing your knowledge in the https //community make com your feedback helps us create better documentation for everyone