IPEX Helpdesk

ipex is an omnichannel, ai powered customer service and helpdesk platform for contact centers integrating with make com enables users to automate customer interactions, streamline support workflows, and connect ipex with other business tools for enhanced efficiency limited documentation we currently can't provide complete documentation for ipex helpdesk because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from ipex helpdesk and public sources to create detailed guides ipex helpdesk modules y ou can choose from a list of available modules to build your {{scenario plural lowercase}} add related tickets creates a connection between two tickets, linking them together for easier tracking and reference add a message adds a new comment to an existing ticket, allowing you to share updates or communicate with others about the ticket add a ticket tag adds a tag to a specific ticket to help organize and categorize it add a user into customer creates a connection between a user and a customer, linking their information together add an user tag adds a tag to a user's profile properties create a customer adds a new customer to your account create a ticket creates a brand new support ticket to help you track and manage customer requests create an anonymous ticket creates a new support ticket without needing user login if the email isn't already registered and your ticketing system allows it, a new user account will be created automatically create an user account allows an administrator to create a new user account in the system fulltext search tickets searches for tickets using keywords or phrases you provide get fields description of customer provides detailed descriptions for each of the customer's fields, helping you understand what information is required and how to fill them out get fields description of user account displays detailed information about the fields available in your user account get track time records retrieves a detailed report of tracked time records (requires version 4 14 or higher) get a customer retrieves detailed information about a specific customer get a ticket retrieves detailed information about a specific ticket get a ticket attachment retrieves the attachment file from a specific ticket get an operator group retrieves detailed information about a specific operator group get an user account retrieves detailed information about a user's account import customers easily create or update up to 500 customers at once in bulk (requires version 4 16 0 or higher ) import user accounts easily create or update up to 100 user accounts or contacts at once (requires version 4 16 0 or higher ) invite a user into ticket sends an invitation to add the user to the ticket, allowing them to participate in the conversation list country codes retrieves a list of country codes for you to use in your workflows search customers finds customers that match your specified filters search tickets retrieves a list of tickets that match your specified filter criteria search user accounts finds user accounts that match your specified filters update submitter allows an operator to change who submitted a ticket only operators have permission to perform this action update ticket service updates the service details associated with a specific ticket update a customer updates an existing customer's information using the patch method (requires version 4 16 0 or higher) update a ticket category items updates the details of existing ticket category items, allowing you to modify their information as needed update a ticket custom form data update one or more custom form fields on a ticket by sending new values for those fields update a ticket workflow updates the workflow state of a selected ticket to help you track its progress update an user account updates the details of a user account using the patch method (requires version 4 16 0 or higher ) templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} ipex helpdesk resources you can have access to more resources related to this app on the following links https //www ipex cz/ https //restapi ipex cz/documentation?defaultmodelsexpanddepth= 1 https //www make com/en/integrations/ipex helpdesk help us improve this documentation have experience with ipex helpdesk? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page sharing your knowledge in the https //community make com your feedback helps us create better documentation for everyone