IPEX Helpdesk

ipex offers cloud based communication solutions, including virtual pbx, call centers, and voip telephony integrating ipex with make com enables automated workflows for managing calls, messages, and customer interactions, streamlining business communication processes limited documentation we currently can't provide complete documentation for ipex helpdesk because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from ipex helpdesk and public sources to create detailed guides ipex helpdesk modules y ou can choose from a list of available modules to build your add related tickets creates a connection between two tickets, allowing you to link related tickets together add a message adds a new comment to an existing ticket, allowing you to share updates or communicate with others on the ticket add a ticket tag adds a tag to your selected ticket to help you organize and categorize it more easily add a user into customer creates a connection between a user and a customer, linking their information together add an user tag adds a tag to a user's profile information create a customer adds a new customer to your account create a ticket creates a brand new support ticket to help you track and manage customer requests create an anonymous ticket creates a new ticket without needing the user's name if the email address isn't already in the system and your ticketing setup allows it, a new user account will be created automatically create an user account allows an administrator to create a new user account fulltext search tickets searches for tickets using a full text search, allowing you to find tickets based on keywords or phrases get fields description of customer displays or allows you to enter information about your customer's fields, such as their details or preferences get fields description of user account displays information about the fields available in your user account get track time records retrieves a detailed report of tracked time records (requires version 4 14 or higher) get a customer retrieves detailed information about a specific customer get a ticket retrieves detailed information about a specific ticket get a ticket attachment retrieves the attachment file from a specific ticket get an operator group retrieves detailed information about a specific operator group get an user account retrieves detailed information about your user account import customers easily add or update up to 500 customers at once with this module (requires version 4 16 0 or higher ) import user accounts easily create or update up to 100 user accounts or contacts at once please note you’ll need version 4 16 0 or higher to use this feature invite a user into ticket sends an invitation to add the user to the ticket, allowing them to participate in the conversation list country codes retrieves and displays a list of country codes for you search customers finds customers based on specific filters you set search tickets retrieves a list of tickets based on your chosen filters search user accounts finds user accounts that match your specified filters update submitter allows an operator to change who submitted the ticket only operators have permission to perform this action update ticket service updates the service details for a specific ticket update a customer updates customer information using the patch method (requires version 4 16 0 or higher) update a ticket category items updates the items within a ticket category, allowing you to modify existing entries as needed update a ticket custom form data update the custom form fields on a ticket by sending one or more new values—perfect for keeping your ticket details up to date update a ticket workflow updates the workflow state of a ticket to help track its progress update an user account updates specific details of a user account using the patch method (requires version 4 16 0 or higher) templates you can look for more templates in make's template gallery https //www make com/en/templates , where you'll find thousands of pre created ipex helpdesk resources you can have access to more resources related to this app on the following links visit ipex helpdesk website https //www ipex cz/access ipex helpdesk help documentation https //restapi ipex cz/documentation?defaultmodelsexpanddepth= 1view ipex helpdesk api documentation https //ipex test ipexhelpdesk cz/helpvisit ipex helpdesk page on make https //www make com/en/integrations/ipex helpdesk help us improve this documentation have experience with ipex helpdesk? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page sharing your knowledge in the make community https //community make com your feedback helps us create better documentation for everyone