IncidentIQ by Maxmel Tech

incident iq is a workflow management platform for k 12 schools, focusing on it ticketing, asset management, and facilities integrating with make com enables automated workflows, streamlining support processes and improving efficiency for educational institutions limited documentation we currently can't provide complete documentation for incidentiq because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from incidentiq and public sources to create detailed guides about incidentiq incidentiq is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=incidentiq\&app slug=incidentiq community\&app unique id=incident iq nvr71a app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/incidentiq community/ click the install button follow the on screen instructions to complete the setup incidentiq modules y ou can choose from a list of available modules to build your {{scenario plural lowercase}} cancel a ticket cancels an existing ticket in your system, removing it from the active queue close a ticket closes a specific ticket in your system, marking it as resolved confirm a ticket issue checks whether a ticket has been resolved properly, helping you confirm that the issue was handled as needed create a conversation starts a new chat with the users you choose create a ticket creates a new support ticket in the system you choose create a ticket creates a brand new support ticket in your system to help track and manage customer requests create a user creates a new user account in your system create an asset adds a new asset to your system, making it available for tracking and management create an inventory item adds a new item to your inventory list create an issue creates a new issue or task in your selected project management tool, helping you track work that needs to be done delete a ticket permanently removes a selected ticket from your system delete a user permanently removes a selected user from your system delete an asset permanently removes a selected asset from your system delete an inventory item permanently removes a selected inventory item from your system, ensuring it’s no longer available or visible delete an issue permanently removes a selected issue from your system get a job fetches detailed information about a specific job get a ticket fetches detailed information about a specific ticket from the service get a user fetches detailed information about a specific user get an asset fetches a specific asset from your connected service, making it easy to access the item you need get an inventory item fetches detailed information about a specific inventory item from your system get an issue fetches detailed information about a specific issue from your chosen source list assets fetches a complete list of all your assets list inventory items fetches a complete list of all inventory items from your account list issues fetches a complete list of all issues from your account list jobs fetches a list of all available jobs from your account list tickets fetches a list of all existing tickets from your system list users fetches a list of all users in your account make an api call sends a custom api request using your authorized account, allowing you to interact with specific features or data as needed search generics finds generic items that match the criteria you set submit a record to a form adds a new entry to a selected form by submitting the provided information update a ticket updates an existing ticket with new details or changes to its status update a user updates the details of an existing user in your system, such as their name, email, or other profile information update an asset updates an existing asset by adding new details or modifying its current information in the system update an inventory item updates the details of a specific inventory item in your system update an issue updates an existing issue with new details or modifications in your project management or tracking tool watch assets triggers whenever new assets become available, so you can take action as soon as fresh content is added watch inventory items this module activates whenever new inventory items are added or existing ones are updated, so you can stay on top of any changes in your inventory watch jobs triggers whenever a new job is created or an existing job is updated, so you can stay up to date with the latest job postings and changes watch tickets this module activates whenever a new ticket is added, letting you know as soon as a new request or issue is submitted watch users this module activates whenever a new user account is added templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} incidentiq resources you can have access to more resources related to this app on the following links https //www incidentiq com https //startintegrate com/apps/it development/incident iq nvr71a https //www make com/en/hq/app invitation/2ccfc1ef492d10ebcb160adaea9c9478 https //www make com/en/integrations/incidentiq community help us improve this documentation have experience with incidentiq? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page contacting the developer to request public documentation https //f make com/r/reachout?app name=incidentiq\&app slug=incidentiq community\&app unique id=incident iq nvr71a sharing your knowledge in the https //community make com your feedback helps us create better documentation for 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