--- title: IncidentIQ by Maxmel Tech slug: incident-iq-nvr71a description: How to integrate IncidentIQ with Make.com docTags: createdAt: 2026-01-30T23:04:33.420Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/incident-iq-nvr71a.png" alt="IncidentIQ logo" caption size="50" width="512" height="512"}

:inlineImage[]{src="https://api.archbee.com/api/optimize/oAyFj2GHlBeBVWF5OAir2/JoAJhvSlBlBIvHteHmo_y-20251023-115411.jpeg" alt caption size="46" width="400" height="128"} | Incident IQ is a workflow management platform for K-12 schools, focusing on IT ticketing, asset management, and facilities. Integrating with Make.com enables automated workflows, streamlining support processes and improving efficiency for educational institutions. | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | :::hint{type="warning"} **Limited documentation** We currently can't provide complete documentation for IncidentIQ because there isn't enough publicly available information about this app. Our AI-powered documentation system relies on comprehensive data from IncidentIQ and public sources to create detailed guides. ::: # About IncidentIQ IncidentIQ is a community-developed application and is subjected to the developer's terms and conditions, which may include applicable fees. Make does not maintain or support this integration. For assistance, please https\://f.make.com/r/reachout?app\_name=IncidentIQ\&app\_slug=incidentiq-community\&app\_unique\_id=incident-iq-nvr71a. # App installation :::hint{type="info"} To install this app, you need Admin, Owner, or App Developer permissions. [Learn more about organization roles.](docId:-FOYcASPYP9uYKGm7LQPB) ::: ::::WorkflowBlock :::WorkflowBlockItem Go to the [Make integration page](https://www.make.com/en/integrations/incidentiq-community/). ::: :::WorkflowBlockItem Click the **Install** button. ::: :::WorkflowBlockItem **Follow** the on-screen instructions to complete the setup. ::: :::: # IncidentIQ modules You can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Cancel a Ticket Cancels an existing ticket in your system, removing it from the active queue. ::: :::ExpandableHeading ### Close a Ticket Closes a specific ticket in your system, marking it as resolved. ::: :::ExpandableHeading ### Confirm a Ticket Issue Checks whether a ticket has been resolved properly, helping you confirm that the issue was handled as needed. ::: :::ExpandableHeading ### Create a Conversation Starts a new chat with the users you choose. ::: :::ExpandableHeading ### Create a Ticket Creates a new support ticket in the system you choose. ::: :::ExpandableHeading ### Create a Ticket Creates a brand new support ticket in your system to help track and manage customer requests. ::: :::ExpandableHeading ### Create a User Creates a new user account in your system. ::: :::ExpandableHeading ### Create an Asset Adds a new asset to your system, making it available for tracking and management. ::: :::ExpandableHeading ### Create an Inventory Item Adds a new item to your inventory list. ::: :::ExpandableHeading ### Create an Issue Creates a new issue or task in your selected project management tool, helping you track work that needs to be done. ::: :::ExpandableHeading ### Delete a Ticket Permanently removes a selected ticket from your system. ::: :::ExpandableHeading ### Delete a User Permanently removes a selected user from your system. ::: :::ExpandableHeading ### Delete an Asset Permanently removes a selected asset from your system. ::: :::ExpandableHeading ### Delete an Inventory Item Permanently removes a selected inventory item from your system, ensuring it’s no longer available or visible. ::: :::ExpandableHeading ### Delete an Issue Permanently removes a selected issue from your system. ::: :::ExpandableHeading ### Get a Job Fetches detailed information about a specific job. ::: :::ExpandableHeading ### Get a Ticket Fetches detailed information about a specific ticket from the service. ::: :::ExpandableHeading ### Get a User Fetches detailed information about a specific user. ::: :::ExpandableHeading ### Get an Asset Fetches a specific asset from your connected service, making it easy to access the item you need. ::: :::ExpandableHeading ### Get an Inventory Item Fetches detailed information about a specific inventory item from your system. ::: :::ExpandableHeading ### Get an Issue Fetches detailed information about a specific issue from your chosen source. ::: :::ExpandableHeading ### List Assets Fetches a complete list of all your assets. ::: :::ExpandableHeading ### List Inventory Items Fetches a complete list of all inventory items from your account. ::: :::ExpandableHeading ### List Issues Fetches a complete list of all issues from your account. ::: :::ExpandableHeading ### List Jobs Fetches a list of all available jobs from your account. ::: :::ExpandableHeading ### List Tickets Fetches a list of all existing tickets from your system. ::: :::ExpandableHeading ### List Users Fetches a list of all users in your account. ::: :::ExpandableHeading ### Make an API Call Sends a custom API request using your authorized account, allowing you to interact with specific features or data as needed. ::: :::ExpandableHeading ### Search Generics Finds generic items that match the criteria you set. ::: :::ExpandableHeading ### Submit a Record to a Form Adds a new entry to a selected form by submitting the provided information. ::: :::ExpandableHeading ### Update a Ticket Updates an existing ticket with new details or changes to its status. ::: :::ExpandableHeading ### Update a User Updates the details of an existing user in your system, such as their name, email, or other profile information. ::: :::ExpandableHeading ### Update an Asset Updates an existing asset by adding new details or modifying its current information in the system. ::: :::ExpandableHeading ### Update an Inventory Item Updates the details of a specific inventory item in your system. ::: :::ExpandableHeading ### Update an Issue Updates an existing issue with new details or modifications in your project management or tracking tool. ::: :::ExpandableHeading ### Watch Assets Triggers whenever new assets become available, so you can take action as soon as fresh content is added. ::: :::ExpandableHeading ### Watch Inventory Items This module activates whenever new inventory items are added or existing ones are updated, so you can stay on top of any changes in your inventory. ::: :::ExpandableHeading ### Watch Jobs Triggers whenever a new job is created or an existing job is updated, so you can stay up-to-date with the latest job postings and changes. ::: :::ExpandableHeading ### Watch Tickets This module activates whenever a new ticket is added, letting you know as soon as a new request or issue is submitted. ::: :::ExpandableHeading ### Watch Users This module activates whenever a new user account is added. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # IncidentIQ resources You can have access to more resources related to this app on the following links : - [Visit IncidentIQ website ](https://www.incidentiq.com) - [Access IncidentIQ help documentation ](https://startintegrate.com/apps/it-development/incident-iq-nvr71a) - [View IncidentIQ API documentation](https://www.make.com/en/hq/app-invitation/2ccfc1ef492d10ebcb160adaea9c9478) - [Visit IncidentIQ page on make](https://www.make.com/en/integrations/incidentiq-community) # Help us improve this documentation Have experience with IncidentIQ? We'd love to hear from you. If you have insights, use cases, or technical details that could help other users, please consider: - Using the feedback widget at the bottom of the page - Contacting the developer to request public documentation - https\://f.make.com/r/reachout?app\_name=IncidentIQ\&app\_slug=incidentiq-community\&app\_unique\_id=incident-iq-nvr71a - Sharing your knowledge in the [Make community](https://community.make.com) Your feedback helps us create better documentation for everyone. *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::