--- title: Hiver by Codex Solutions International slug: hiver-st5j8g description: How to integrate Hiver with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_hiver-community.png docTags: createdAt: 2025-11-12T18:49:41.172Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/hiver-community.png" alt caption size="50" width="512" height="512"}

:inlineImage[]{src="https://api.archbee.com/api/optimize/oAyFj2GHlBeBVWF5OAir2/JoAJhvSlBlBIvHteHmo_y-20251023-115411.jpeg" alt caption size="46" width="400" height="128"} | Hiver is an AI-powered customer service platform offering omnichannel support, ticketing, chatbots, and analytics. Integrating Hiver with Make.com enables automated workflows, streamlined support processes, and enhanced collaboration for teams managing customer communications and inquiries. | | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official Hiver documentation. The content may still contain errors—please verify important information. If you have questions, contact [Hiver](https://help.hiverhq.com/) directly. ::: # How to get support on Hiver Hiver is a community-developed application and is subjected to the developer's terms and conditions, which may include applicable fees. Make does not maintain or support this integration. For assistance, please https\://f.make.com/r/reachout?app\_name=Hiver\&app\_slug=hiver-community\&app\_unique\_id=hiver-st5j8g. # Requirements To use the Hiver app in Make, you must have an active Hiver account and an API key, [create your account on Hiver.](https://hiverhq.com/) # App installation :::hint{type="info"} To install this app, you need Admin, Owner, or App Developer permissions. [Learn more about organization roles.](docId:-FOYcASPYP9uYKGm7LQPB) ::: ::::WorkflowBlock :::WorkflowBlockItem Go to the [Make integration page](https://www.make.com/en/integrations/hiver-community/). ::: :::WorkflowBlockItem Click the **Install** button. ::: :::WorkflowBlockItem **Follow** the on-screen instructions to complete the setup. ::: :::: # Connect Hiver and Make To get started, you must first create a connection between Hiver and Make, allowing the two services to communicate. You can connect using the following method: API Keys. ## API Keys Instructions You need to obtain your API Key from the platform. ::::WorkflowBlock :::WorkflowBlockItem Login to your platform using your credentials. ::: :::WorkflowBlockItem Navigate to the API section. ::: :::WorkflowBlockItem Locate your API Key. ::: :::WorkflowBlockItem Copy the API Key for use in your integration. ::: :::: :::hint{type="info"} Some community developers require an additional specific **API Key**. Retrieve the required **API key **from the community developer's dashboard, generally found under **Settings/API. **For more info, please https\://f.make.com/r/reachout?app\_name=Hiver\&app\_slug=hiver-community\&app\_unique\_id=hiver-st5j8g. ::: ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Hiver module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *in the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Hiver or follow the on-screen instructions to create the connection. You must also enter any required third-party API keys obtained earlier. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Hiver modules After connecting to the Hiver app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Get a Inbox Retrieve detailed information about a specific inbox by providing its unique ID. ::: :::ExpandableHeading ### List all Conversations in the inbox Retrieve all conversations from your inbox, allowing you to view and manage ongoing chats. ::: :::ExpandableHeading ### List all Inboxes Retrieve a list of all your inboxes, allowing you to view and manage the different inboxes associated with your account. ::: :::ExpandableHeading ### List all Tags in the Inbox Retrieve a complete list of all tags currently available in your inbox, helping you organize and manage your messages more efficiently. ::: :::ExpandableHeading ### List all Users in the Inbox Retrieve a complete list of all users who have access to the inbox. ::: :::ExpandableHeading ### Make an API Call Perform a custom API request to interact directly with the selected app’s API, allowing you to access features or data not covered by the standard modules. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Hiver resources You can have access to more resources related to this app on the following links : - [Hiver topics on Make community](https://community.make.com/search?q=Hiver) - [Hiver website](https://hiverhq.com/) - [Hiver documentation](https://help.hiverhq.com/) - [Hiver API documentation](https://developer.hiverhq.com/hiver-api) - [Hiver page on make](https://www.make.com/en/integrations/hiver-community) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::