Hiver by Codex Solutions International

hiver is an ai powered customer service platform offering modern ticketing, live chat, and automation tools to streamline support workflows integrating with make com enables automated actions, improved response times, and enhanced productivity for customer support teams this is ai generated content based on official hiver documentation the content may still contain errors—please verify important information if you have questions, contact hiver support directly how to get support on hiver hiver is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=hiver\&app slug=hiver community\&app unique id=hiver st5j8g requirements to use the hiver app in make, you must have an active hiver account and an api key, create your account on hiver app installation to install this app, you need admin, owner, or app developer permissions organizations go to the make integration page click the install button follow the on screen instructions to complete the setup connect hiver and {{product name}} to get started, you must first create a connection between hiver and {{product name}} , allowing the two services to communicate you can connect using the following method oauth2 0 oauth2 0 instructions you need to generate your token login to your platform using your credentials navigate to the section where you can manage authentication and permissions for applications initiate the process to connect or register a new application for oauth authentication specify the required permissions or scopes for the application to access email data, such as gmail api access for google accounts or microsoft api access for outlook accounts retrieve the generated oauth credentials, specifically the client id and client secret some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=hiver\&app slug=hiver community\&app unique id=hiver st5j8g create the connection in {{product name}} log in in your make account , add the hiver module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your hiver or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see connect an application page hiver modules after connecting to the hiver app, you can choose from a list of available modules to build your {{scenario plural lowercase}} get a inbox retrieve detailed information about a specific inbox using its unique id list all conversations in the inbox retrieve all conversations currently available in your inbox, allowing you to view and manage ongoing chats directly from your workspace list all inboxes retrieves a list of all your inboxes, allowing you to view and manage them directly within your workflow list all tags in the inbox retrieve a complete list of all tags currently available in your inbox, helping you easily organize and manage your messages list all users in the inbox retrieve a complete list of all users who have access to the inbox make an api call perform a custom api request to connect with the app’s features or data that aren’t covered by the standard modules this allows you to access advanced actions or retrieve specific information directly from the app’s api templates you can look for more templates in make's template gallery , where you'll find thousands of pre created {{scenario plural lowercase}} hiver resources you can have access to more resources related to this app on the following links hiver topics on make community hiver website hiver documentation hiver api documentation hiver page on make