--- title: Helpwise slug: helpwise description: How to integrate Helpwise with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_helpwise.png createdAt: 2025-12-11T08:24:19.286Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/helpwise.png" alt="Helpwise logo" caption size="50" width="512" height="512"} | Helpwise is a shared inbox platform for managing team email, SMS, WhatsApp, and other channels. Integrating Helpwise with Make.com lets users automate ticket creation, assign conversations, and sync customer communications across multiple channels directly from their workflows. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official Helpwise documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [Helpwise](https://helpwise.io/) directly. ::: # Requirements To use the Helpwise app in Make, you must have an active Helpwise account and an API key, [create your account on Helpwise](https://helpwise.io/). For subscription, refer to the [Helpwise pricing page](https://helpwise.io/). # Connect Helpwise and Make To get started, you must first create a connection between Helpwise and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your Helpwise account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your Helpwise account Before you create the connection in Make, you should first obtain your **API Key** in your Helpwise account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to the** settings page** in your Helpwise account. ::: :::WorkflowBlockItem Click on the** API** option in the left sidebar. ![](https://make-cxp-documentation.ams3.cdn.digitaloceanspaces.com/apps-center-screenshots/helpwise_API_Key) ::: :::WorkflowBlockItem Copy the** API** key displayed on the screen. ::: :::WorkflowBlockItem Copy the** Client secret** displayed on the screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://docs.helpwise.io/articles/221856-integrate-helpwise-with-zapier) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Helpwise module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Helpwise account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Helpwise modules After connecting to the Helpwise app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Add a Note Creates a new note in your selected application. ::: :::ExpandableHeading ### Create a Contact Adds a new contact to your address book or contact list. ::: :::ExpandableHeading ### Create a Mailbox Creates a new email mailbox for receiving and sending messages. ::: :::ExpandableHeading ### Get a Contact Retrieves detailed information for a selected contact. ::: :::ExpandableHeading ### Get a Mailbox Retrieves detailed information about a selected mailbox account. ::: :::ExpandableHeading ### Get a Thread Retrieves detailed information about a particular thread or conversation, such as its participants, messages, and status. ::: :::ExpandableHeading ### List Contacts Retrieves detailed information about your contacts stored in Helpwise. ::: :::ExpandableHeading ### List Emails Retrieves a list of all your emails from your Helpwise account. ::: :::ExpandableHeading ### List Mailboxes Retrieves and displays a list of all your mailboxes from your Helpwise account. ::: :::ExpandableHeading ### List Threads Retrieves a list of your threads or conversations from your Helpwise account. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Search Contacts Searches through all of your contacts stored in Helpwise to find matches based on your specified criteria. ::: :::ExpandableHeading ### Send an Email Composes a new email message and delivers it to the specified recipient(s). ::: :::ExpandableHeading ### Watch Contacts Triggers when a new contact is created and added to your account. ::: :::ExpandableHeading ### Watch Emails Triggers when a new email message arrives in your specified mailbox. ::: :::ExpandableHeading ### Watch Mailboxes Triggers when a new mailbox is created and added to your Helpwise account. ::: :::ExpandableHeading ### Watch Threads Triggers when a new email thread or conversation is created in your mailbox. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Helpwise resources You can have access to more resources related to this app on the following links - [Helpwise website](https://helpwise.io/) - [Helpwise API documentation](https://helpwise.io/developers/) - [Helpwise page on make](https://www.make.com/en/integrations/helpwise) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::