--- title: HappyFox Help Desk slug: happyfox-help-desk description: How to integrate HappyFox Help Desk with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_happyfox-help-desk.png createdAt: 2025-02-03T13:28:36.235Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/happyfox-help-desk.png" alt="HappyFox Help Desk logo" caption size="50" width="512" height="512"} | HappyFox is a help desk and customer support ticketing system. Integrating HappyFox with Make.com allows users to automate ticket creation, updates, and notifications, streamlining customer support workflows and improving response efficiency across multiple channels. | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official HappyFox Help Desk documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [HappyFox Help Desk](https://support.happyfox.com/) directly. ::: # Requirements To use the HappyFox Help Desk app in Make, you must have an active HappyFox account and an API key, [create your account on HappyFox Help Desk](https://www.happyfox.com/). For subscription, refer to the [HappyFox Help Desk pricing page](https://www.happyfox.com/). # Connect HappyFox Help Desk and Make To get started, you must first create a connection between HappyFox Help Desk and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your HappyFox Help Desk account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your HappyFox Help Desk account Before you create the connection in Make, you should first obtain your **API Key** in your HappyFox Help Desk account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to Apps > Goodies >** API**. ::: :::WorkflowBlockItem Click** Enable** if the** API** feature is not already enabled. ![](https://make-cxp-documentation.ams3.cdn.digitaloceanspaces.com/apps-center-screenshots/) ::: :::WorkflowBlockItem Click the plus sign (+) to create a new** API** key. ::: :::WorkflowBlockItem Enter a name for the** API** key and adjust throttling settings if required. ::: :::WorkflowBlockItem Click Add new** API** key. ::: :::WorkflowBlockItem Hover over the newly created** API** key row and click** see auth code**. ::: :::WorkflowBlockItem Copy the** API** key displayed in the slider. ::: :::WorkflowBlockItem Copy the Auth key displayed in the slider. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://support.happyfox.com/kb/article/476-create-api-key-auth-code-happyfox/) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the HappyFox Help Desk module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your HappyFox Help Desk account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # HappyFox Help Desk modules After connecting to the HappyFox Help Desk app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Add a Staff Private Note Creates a private note that is visible only to staff members. ::: :::ExpandableHeading ### Add a Staff Update Creates a new update entry for a staff member. ::: :::ExpandableHeading ### Add a User Reply Creates a new reply to a user's message. ::: :::ExpandableHeading ### Create a Ticket Creates a new support ticket in the system. ::: :::ExpandableHeading ### Get a Ticket Retrieves detailed information about a specific ticket. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Search Tickets Searches for support tickets based on specified criteria. ::: :::ExpandableHeading ### Watch New Ticket Triggers when a new support ticket is created in your system. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # HappyFox Help Desk resources You can have access to more resources related to this app on the following links - [HappyFox Help Desk website](https://www.happyfox.com/) - [HappyFox Help Desk API documentation](https://www.happyfox.com/developers/api/1.1/) - [HappyFox Help Desk page on make](https://www.make.com/en/integrations/happyfox-help-desk) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::