--- title: Groove slug: groove description: How to integrate Groove with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_groove.png docTags: createdAt: 2025-02-03T13:28:36.235Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/groove.png" alt="Groove logo" caption size="50" width="512" height="512"} | Groove is a help desk platform for small businesses, offering shared inboxes, ticket management, and customer support automation. Integrating Groove with Make.com enables users to automate ticket creation, update statuses, and sync customer conversations across multiple tools. | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official Groove documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [Groove](https://help.groovehq.com/) directly. ::: # Requirements To use the Groove app in Make, you must be an admin on an active Groove account and have access to a private access token, [create your account on Groove](https://www.groovehq.com/). For subscription, refer to the [Groove pricing page](https://www.groovehq.com/). # Connect Groove and Make To get started, you must first create a connection between Groove and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your Groove account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your Groove account Before you create the connection in Make, you should first obtain your **API Key** in your Groove account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to the** account settings**. ::: :::WorkflowBlockItem Click the** API section**. ![](https://make-cxp-documentation.ams3.cdn.digitaloceanspaces.com/apps-center-screenshots/) ::: :::WorkflowBlockItem Copy the** API token** displayed on screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://doc.groovehq.com/) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Groove module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Groove account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Groove modules After connecting to the Groove app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Add Labels to a Ticket Applies one or more labels to a selected support ticket. ::: :::ExpandableHeading ### Create a Ticket Creates a new support ticket in the system. ::: :::ExpandableHeading ### Get a Ticket Retrieves detailed information about a specific ticket. ::: :::ExpandableHeading ### Get a Ticket's Assignee Retrieves the user currently assigned to a specific ticket. ::: :::ExpandableHeading ### Get a Ticket's State Retrieves the current status of a specific ticket. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Replace All Labels on a Ticket Removes all existing labels from a ticket and adds new ones. ::: :::ExpandableHeading ### Search Tickets Finds and retrieves tickets based on specified search criteria. ::: :::ExpandableHeading ### Update a Ticket Assignee Changes the assigned user responsible for a specific ticket. ::: :::ExpandableHeading ### Update a Ticket's Assigned Group Changes the group assignment for a specific ticket. ::: :::ExpandableHeading ### Update a Ticket's State Changes the status of an existing ticket to a specified state. ::: :::ExpandableHeading ### Upload a File Uploads and sends one binary file that is compatible with most client applications. ::: :::ExpandableHeading ### Watch Agent Event Triggers when a new event involving an agent is detected. ::: :::ExpandableHeading ### Watch Customer Event Triggers when a new action or activity involving a customer takes place. ::: :::ExpandableHeading ### Watch Message Event Triggers when a new message is received or sent. ::: :::ExpandableHeading ### Watch Ticket Event Triggers when a new event related to a support ticket takes place, such as creation, update, or status change. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Groove resources You can have access to more resources related to this app on the following links - [Groove topics on Make community](https://community.make.com/search?q=Groove) - [Groove website](https://www.groovehq.com/) - [Groove API documentation](https://www.groovehq.com/docs) - [Groove page on make](https://www.make.com/en/integrations/groove) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::