Glassix by Maxmel Tech

glassix is an ai powered unified messaging platform that centralizes customer conversations across channels integrating it with make com enables automated workflows, streamlining communication and enhancing customer support efficiency limited documentation we currently can't provide complete documentation for glassix because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from glassix and public sources to create detailed guides about glassix glassix is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=glassix\&app slug=glassix community\&app unique id=glassix x53c7v app installation to install this app, you need admin, owner, or app developer permissions learn more about organization roles docid foycaspyp9uykgm7lqpb go to the make integration page https //www make com/en/integrations/glassix community/ click the install button follow the on screen instructions to complete the setup glassix modules y ou can choose from a list of available modules to build your add ticket note adds a new note to an existing ticket, helping you keep track of important updates or information add ticket tags adds one or more tags to a selected ticket to help organize and categorize it add a contact identifier adds a specific identifier to an existing contact, helping you easily organize and find your contacts later assign an available user assigns a user who is currently available to handle the task or request create content creates new knowledge articles or documents for your workspace create a ticket creates a brand new support ticket to help you track and manage customer requests create a user creates a new user account in the system delete content permanently removes selected content from your account on the service delete a contact identifier removes a specific contact identifier from your account in the service delete a user permanently removes a selected user from your system delete an event removes a selected event from your chosen service end a phone call sends you a notification whenever a phone call finishes generate ticket html creates an html version of a ticket using the details you provide generate a survey link creates a unique link for your survey that you can share with others to collect responses generate a ticket pdf creates a pdf ticket using the details you provide get content fetches and displays content from a source you choose get a contact finds and displays a specific contact from your contact list get a ticket fetches detailed information about a specific ticket get a user status gets the latest status information for a specific user get a user by unique argument finds and returns a user based on a specific identifier you provide get an audio link gets a link to the audio recording of a phone call list categories fetches a list of available categories from the service for you to use list contents fetches and lists all available content from the service for you list events fetches a list of events from your account list tickets fetches a list of all existing tickets in your account list user status logs fetches the history of a user's status updates, letting you see how their status has changed over time list users fetches a list of all users in your account make an api call sends a custom api request using your authorized account, allowing you to interact with specific features or data as needed remove a ticket tag removes a selected tag from a specific ticket scramble ticket randomizes the information within a ticket to protect sensitive details send a ticket creates and sends a new support ticket through the service set ticket owner assigns a designated owner to a particular ticket, making it clear who is responsible for handling it set a unique argument assigns a specific argument value to a user, helping you customize their settings or preferences set a user status changes the current status message for a selected user start a phone call sends you a notification whenever a phone call begins update contact name updates the name of an existing contact in your contact list update content updates existing content on the chosen platform or service, allowing you to keep your information current update ticket department updates the department that is currently handling a specific ticket update ticket fields updates the details or information in an existing ticket update a ticket participant name updates the name of a participant on a specific ticket update a ticket state changes the current status of a ticket in your system, helping you keep track of its progress update a ticket summary updates the summary field of a selected ticket with new information update a user updates the details of an existing user watch events triggers whenever an existing event is modified or updated watch tickets triggers whenever a specific event happens to a ticket, such as when it's created, updated, or closed templates you can look for more templates in make's template gallery https //www make com/en/templates , where you'll find thousands of pre created glassix resources you can have access to more resources related to this app on the following links visit glassix website https //glassix comaccess glassix help documentation https //startintegrate com/apps/communication/glassix x53c7vview glassix api documentation https //www make com/en/hq/app invitation/26792a0c442fa284d3dcec8b3f094379visit glassix page on make https //www make com/en/integrations/glassix community help us improve this documentation have experience with glassix? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page contacting the developer to request public documentation https //f make com/r/reachout?app name=glassix\&app slug=glassix community\&app unique id=glassix x53c7v sharing your knowledge in the make community https //community make com your feedback helps us create better documentation for everyone