Gallabox by Maxmel Tech

gallabox is a conversational messaging platform that enables businesses to manage customer interactions across whatsapp and other channels integrating with make com allows users to automate workflows, streamline communication, and enhance customer engagement seamlessly this is ai generated content based on official gallabox documentation the content may still contain errors—please verify important information if you have questions, contact https //gallabox com/contact directly how to get support on gallabox gallabox is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=gallabox\&app slug=gallabox community\&app unique id=gallabox 5ct1ep requirements to use the gallabox app in make, you must have an active gallabox account and generate an api key and api secret, https //gallabox com app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/gallabox community/ click the install button follow the on screen instructions to complete the setup connect gallabox and {{product name}} to get started, you must first create a connection between gallabox and {{product name}} , allowing the two services to communicate you can connect using the following method api key,api secret api key instructions you need to create an api key and api secret in gallabox login to your gallabox account go to settings in the navigation panel select api keys click on add new to create a new api key provide a name for the api key and select the required permissions (all, restricted, or read only) click on add api key copy the generated api secret and store it securely, as it will not be shown again note the api key id, which can be found in the api keys tab api secret instructions you need to generate an api key and api secret from your gallabox account log in to your gallabox account go to the settings section in the navigation panel select the api keys option click on + add new to create a new api key provide a name for the api key and select the desired permissions (all, restricted, or read only) click add api key to generate the api key and api secret copy the generated api secret and store it securely, as it will not be displayed again after this point note the api key id from the api keys tab for future reference some community developers require an additional specific api key retrieve the required api key from the community developer's dashboard, generally found under settings/api for more info, please https //f make com/r/reachout?app name=gallabox\&app slug=gallabox community\&app unique id=gallabox 5ct1ep create the connection in {{product name}} https //www make com/en/register , add the gallabox module to your {{scenario singular lowercase}} , and click create a connection if you add a module with an instant tag, click create a webhook , then create a connection optional in the connection name field, enter a name for the connection enter the authentication credentials you copied from your gallabox account or follow the on screen instructions to create the connection you must also enter any required third party api keys obtained earlier for detailed information on connecting an application, see docid\ so88fm6pkt0g adkddfzz page gallabox modules after connecting to the gallabox app, you can choose from a list of available modules to build your {{scenario plural lowercase}} assign a conversation assigns a selected conversation in gallabox to a particular user, making it easy to delegate and manage chat responsibilities within your team assign a conversation by phone this module lets you assign a conversation to a specific user by searching for it using the contact’s phone number and the channel id, rather than needing the exact conversation id it’s especially helpful when you only have the phone number and want to automatically route the conversation to the right agent create whatsapp template message sends a whatsapp message using a predefined template, letting you easily fill in placeholders with dynamic values—so each message can be personalized based on your data create a change conversation this module allows you to update the team assigned to a specific conversation by sending a post request to the gallabox api it’s a handy way to reassign conversations to the right team directly from your workflow create a contact adds a new contact to the chosen account, allowing you to specify their name, email addresses, phone numbers, and any tags you’d like to include create a map conversation tag assigns a specific tag to an ongoing conversation by using the customer’s phone number and the channel id, making it easier to organize and track conversations create a map conversation tag this module lets you add a new tag or update an existing tag on a particular conversation in gallabox by sending the tag name directly through the gallabox api create a mention in conversation this module lets you directly mention one or more team members in a chosen conversation within your gallabox account by tagging them, you can instantly notify those team members and make sure they’re alerted to important updates or messages in that specific conversation create a mention in a conversation by phone this module lets you mention one or more specific team members within a conversation by using a phone number to identify the chat to use it, you'll need to provide the phone number linked to the conversation, the channel id, a list of user ids for the people you want to mention, and the message you’d like to send create a send buttonmessage sends a whatsapp message to a recipient that includes interactive buttons, allowing you to customize the button options for the recipient to choose from create a user this module allows you to invite one or more users to your gallabox account by sending them invitation emails you can specify each user's role and set their permissions for different channels, making it easy to manage access and collaboration within your team delete a conversation tag removes a selected tag from a particular conversation, using the conversation's unique id to identify which conversation to update delete a conversation tag by phone this module lets you remove a particular tag from a conversation linked to a specific contact, based on their phone number and the channel used simply provide the tag’s id, the contact’s phone number, and the channel id the module will then confirm if the tag was successfully removed, or let you know if there was an error—such as the tag not being found or if any of the details entered are incorrect delete a user removes one or more users from your chosen gallabox account by specifying their email addresses this module helps you easily manage and update your team by deleting users as needed get contact count retrieves and displays the total count of contacts in your account get contact filter this module fetches all the filter options you can use when searching for contacts—such as tags, channels, and various other contact attributes—making it easier to narrow down and customize your contact searches get message status fetches detailed delivery information for a specific outgoing whatsapp message by using its message id, allowing you to track whether the message was delivered, read, or is still pending get users fetches and displays a list of all users associated with a specific gallabox account, allowing you to view details about each user within that account get a contact by id fetches detailed information about a specific contact using its unique id get a contact by phone finds and returns all contacts that have the phone number you specify, making it easy to locate everyone linked to that number list contacts this module lets you fetch a customized list of contacts from your gallabox account by using advanced search options and detailed filters you can apply specific filter rules, set search queries, and manage how many results you get with pagination and limit controls, making it easy to find exactly the contacts you need make an api call allows you to send a custom api request to any endpoint, giving you the flexibility to interact with services or features not yet covered by pre built modules map teams assigns users to selected teams by matching their email addresses with the team names you provide, making it easy to organize members into the right groups resolve a conversation by id this module allows you to resolve a particular conversation by using its unique id you also have the option to trigger any reminder actions before the conversation is marked as resolved it’s a helpful way to mark conversations as completed once you’ve finished addressing them resolve a conversation by phone this module lets you mark a conversation as resolved in gallabox by using the contact’s phone number and the channel id simply provide these details, and the conversation status will be updated to resolved search contacts this module lets you search for contacts using a specific text query, then retrieves all matching contacts so you can easily use them in your other workflows send a document message sends a document to a whatsapp contact using the gallabox api you can add a caption to the document, and you'll need to provide the recipient's phone number to ensure the message is delivered to the right person send a list message sends a whatsapp message featuring an interactive list, allowing you to organize options into sections with selectable rows that recipients can easily choose from send a message this module lets you send a pre approved whatsapp template message directly to a contact using gallabox simply select the whatsapp channel, enter the recipient’s phone number and name, choose the template you want to use, and fill in any required variables for the message body it’s a great way to deliver consistent, approved messages to your contacts quickly and easily send a product message sends a whatsapp message featuring an interactive product list, using product details from your meta catalog send a product message sends a whatsapp message featuring details of a single product, using information directly from your meta catalog send a sticker message this module allows you to send a sticker message to a whatsapp contact through the gallabox api simply provide the sticker as a direct url in webp format along with its mime type, and the module will deliver it to your chosen recipient send a text message sends a whatsapp text message through gallabox and provides the unique message id, allowing you to easily track the status of your sent message send a video message this module lets you send a video message directly to a whatsapp contact using the gallabox api you can add a caption to your video, and just need to provide the recipient’s phone number to deliver your message send a whatsapp contact message this module lets you send a whatsapp message that includes one or more contact cards each card can share details such as the contact’s name, phone numbers, email addresses, physical addresses, organization information, and website urls send a whatsapp text message sends a plain text message to a chosen recipient through a specific whatsapp channel, allowing you to easily communicate with your contacts directly on whatsapp send an audio message this module allows you to send an audio message directly to a whatsapp recipient through the gallabox api simply provide the audio file as a direct url along with its mime type, and the message will be delivered to your chosen contact send an image message sends an image via whatsapp to a chosen recipient, allowing you to include an optional caption and specify the image’s mime type for proper formatting unassign a conversation by phone removes the team member currently assigned to a conversation that matches the customer's phone number, freeing up the conversation for reassignment unmap teams this module allows you to easily remove users from one or more teams in your gallabox account simply provide a list of user email addresses along with the team names, and the module will unassign each user from the specified teams after processing, you'll receive a detailed array showing which users were successfully removed from each team and which removals did not go through update current users this module lets you change the availability status for specific users by entering their user ids or email addresses upsert a contact adds a new contact or updates an existing one by checking for a matching email address or phone number if a contact with the same email or phone number is found, their details are updated; if not, a brand new contact is created with the information you provide watch contacts this module activates whenever a contact is newly added or an existing contact's details are updated in gallabox, allowing you to automatically respond to changes in your contact list watch events exclusively for pro users, this module triggers right away whenever gallabox sends an event—such as when a new contact is created—to the webhook templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} gallabox resources you can have access to more resources related to this app on the following links https //gallabox com https //startintegrate com/apps/communication/gallabox 5ct1ep https //www make com/en/hq/app invitation/6ca0f167501e8b2d563003412ce998b6 https //www make com/en/integrations/gallabox community