--- title: FreeScout slug: freescout description: How to integrate FreeScout with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_freescout.png docTags: createdAt: 2025-11-27T22:10:42.745Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/freescout.png" alt="FreeScout logo" caption size="50" width="512" height="512"} | FreeScout is a self-hosted help desk and shared mailbox solution. Integrating FreeScout with Make.com enables automated ticket creation, updates, and notifications directly within your customer support workflows. | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official FreeScout documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [FreeScout](https://freescout.net/contact-us/) directly. ::: # Requirements To use the FreeScout app in Make, you must have an active FreeScout account with the API and Webhooks module installed and an API Key, [create your account on FreeScout](https://freescout.net). For subscription, refer to the [FreeScout pricing page](https://freescout.net). # Connect FreeScout and Make To get started, you must first create a connection between FreeScout and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your FreeScout account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your FreeScout account Before you create the connection in Make, you should first obtain your **API Key** in your FreeScout account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Locate your FreeScout installation and copy the full web address from your browser's address bar to use as the** Helpdesk URL**. ::: :::WorkflowBlockItem Click on** Manage** in the main navigation menu. ::: :::WorkflowBlockItem Click on** Settings** under the** Manage** section. ::: :::WorkflowBlockItem Click on the** API & Webhooks tab**. ::: :::WorkflowBlockItem Copy the** API key** displayed in the** API & Webhooks section**. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://api-docs.freescout.net/) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the FreeScout module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your FreeScout account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # FreeScout modules After connecting to the FreeScout app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Create a Conversation Initiates a new chat conversation within the selected platform. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Watch Conversations Triggers when a conversation is assigned, created, deleted, moved, its status changes, or when a customer reply, agent reply, or note is added to the conversation. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # FreeScout resources You can have access to more resources related to this app on the following links - [FreeScout topics on Make community](https://community.make.com/search?q=FreeScout) - [FreeScout website](https://freescout.net) - [FreeScout API documentation](https://api-docs.freescout.net/) - [FreeScout page on make](https://www.make.com/en/integrations/freescout) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::