Facebook Lead Ads troubleshooting

below you'll find guidance on common issues or errors you may encounter while using the facebook lead ads app the new lead module does not trigger if the module does not trigger when the data has been sent to it, try the following steps open your facebook settings > business integrations https //www facebook com/settings?tab=business tools\&ref=settings , and remove the {{product name}} app go to {{product name}} and remove the connection you use for the facebook lead ads trigger create the connection again by following the steps in the facebook lead ads docid\ mfsmr4m6jyafqepovcjct section go to the people business settings if you are an individual, or to the partner business settings if you are a partner select {{product name}} (in case of partner settings), or your name (in case of people settings), and enable the following permissions manage page permission for the pages asset manage ad account for the ad accounts asset navigate to integrations > leads access, and check that {{product name}} (for partners ) or you (for people ) have access to your page if you have tried all the steps we mentioned and you are still having trouble, it might be because of a problem with the meta api the best thing to do now is to get in touch with the meta support team they can offer further assistance and also give you the logs for the outgoing requests you made as an alternative, instead of using the new lead module to retrieve all the leads instantly, you can use the watch leads module it is important to note that the watch leads module requires scheduling and cannot be executed instantly the {{product name}} dropdown does not show some facebook pages if some of your pages are not available in the make modules, please follow the steps below open the facebook settings, and click on business integrations , or use this link https //www facebook com/settings?tab=business tools open the {{product name}} app check off all of the pages you want to see in the {{product name}} modules click save the {{scenario singular lowercase}} does not start after submitting a form check whether the {{product name}} app is subscribed to your page by checking the lead ads testing tool if your {{product name}} is set up correctly but does not start after submitting a form, please check in the facebook business manager to make sure that {{product name}} has access to your page to do so, click on the leads access tab, select a page, and click on the crm to assign access for {{product name}} (if it is not already allowed) if you still see an issue, open the business manager, and assign access to {{product name}} if none of this works, please try to add a new facebook connection, and follow the same steps error 400 graphmethodexception (100) unsupported get request use the ignore error handler option (under advanced settings) to fix this error when you collect the ad and campaign id, instead of the module throwing an error and stopping the {{scenario singular lowercase}} , the ignore error handler will take care of it check the leads access settings by default, all page admins have access to leads, but if a client specified users, to have access, and did not add your system user, you'll get this error it can be accessed through business settings > integrations > leads access and choose people , crm , or partners depending on your level of access for more information, refer to facebook support page if changing the relevant settings does not resolve the error, you need to reach out to meta for further support you can use our devtool to get additional information about the failed request and forward those logs to the meta team if this page admin never customized leads, nor given access permission with the leads access manager, then all page admins will have leads access permission if leads access permission is customized by business admins, then it depends on the business admin's configuration, whether a page basic admin has leads access permission or not for more information, refer to facebook lead ads support page in this case, the user having a page admin role does not necessarily mean having leads access if there are business admins managing the page so, the business admin will have to assign the lead asset to the page admin in the facebook business settings oauthexception 200 you may see this error message if your role on the page is advertiser or analyst to solve this issue and use the module, you must be an admin, moderator, or editor of the page from which you are trying to get leads ads