Facebook Conversions API for CRM troubleshooting
Below you'll find guidance on common issues or errors you may encounter while using the Facebook Conversions API for CRM app.
This error can appear when the Facebook module is loading data from your Facebook or Facebook Business Manager account.
You need to grant Make additional permissions in your Facebook account. To do it, follow the steps:
- Log in to your Facebook account.
- In the upper right corner, click your profile icon.
- Click Settings & privacy > Settings.
- In the left sidebar, under the Your activity and permissions section, click Business integrations.
- Find the Make app and click View and edit.
- In the pop-up window, select all the permissions and click Save.
- Log in to your Make account.
- In the left sidebar, click Connections, and find the connection that you use for Facebook Conversions API for CRM.
- Click Reauthorize.
- If prompted, reauthorize account and confirm access.
This error indicates that your session in Facebook or Facebook Business Manager has expired, possibly due to a password change. To resolve it, reauthorize the connection in Make.
- Log in to your Make account.
- In the left sidebar, click Connections, and find the connection that you use for Facebook Conversions API for CRM.
- Click Reauthorize.
- If prompted, reauthorize account and confirm access.
Start by selecting one of the following CRM modules you want to connect to Facebook and upload lead events.
The following table provides the apps and the modules to start with these apps using Make:
CRM | Module to start with | Notes |
|---|---|---|
HubSpot | Watch Records | Monitors both creations and updates |
Salesforce | Watch Records | Monitors both creations and updates |
Zoho | Watch Objects | Monitors both creations and updates |
Bitrix | Watch Leads/Deals | The modules should be set to watch by modified time. |
Microsoft Dynamics | Search Records | The Watch Records will only give you creations but not updates, so you will have to go with search and filter for records that have been edited since the last run. |