Facebook Conversions API for CRM troubleshooting (cloned)

2min

Below you'll find guidance on common issues or errors you may encounter while using the Facebook Conversions API for CRM app.
This error can appear when the Facebook module is loading data from your Facebook or Facebook Business Manager account.
You need to grant  additional permissions in your Facebook account. To do it, follow the steps:
Log in to your Facebook account.
In the upper right corner, click your profile icon.
Click Settings & privacy > Settings.
In the left sidebar, under the Your activity and permissions section, click Business integrations.
Find the Make app and click View and edit.
In the pop-up window, select all the permissions and click Save.
Log in to your  account.
In the left sidebar, click Connections, and find the connection that you use for Facebook Conversions API for CRM.
Click Reauthorize.
If prompted, reauthorize account and confirm access.
This error indicates that your session in Facebook or Facebook Business Manager has expired, possibly due to a password change. To resolve it, reauthorize the connection in .
Log in to your  account.
In the left sidebar, click Connections, and find the connection that you use for Facebook Conversions API for CRM.
Click Reauthorize.
If prompted, reauthorize account and confirm access.
Start by selecting one of the following CRM modules you want to connect to Facebook and upload lead events.
The following table provides the apps and the modules to start with these apps using :
CRM
Module to start with
Notes
HubSpot
Watch Records
Monitors both creations and updates
Salesforce
Watch Records
Monitors both creations and updates
Zoho
Watch Objects
Monitors both creations and updates
Bitrix
Watch Leads/Deals
The modules should be set to watch by modified time.
Microsoft Dynamics
Search Records
The Watch Records will only give you creations but not updates, so you will have to go with search and filter for records that have been edited since the last run.
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CRM	Module to start with	Notes
HubSpot	Watch Records	Monitors both creations and updates
Salesforce	Watch Records	Monitors both creations and updates
Zoho	Watch Objects	Monitors both creations and updates
Bitrix	Watch Leads/Deals	The modules should be set to watch by modified time.
Microsoft Dynamics	Search Records	The Watch Records will only give you creations but not updates, so you will have to go with search and filter for records that have been edited since the last run.

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Facebook Conversions API for CRM troubleshooting (cloned)

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List of modules to start with in scenarios with the most common CRM apps