--- title: eDesk by Maxmel Tech slug: edesk-mxxmer description: How to integrate eDesk with Make.com docTags: createdAt: 2026-04-13T22:33:04.740Z --- | ::Image[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/edesk-mxxmer.png" size="50" width="512" height="512" position="center" alt="eDesk logo" showCaption="false"}

::Image[]{src="https://app.archbee.com/api/optimize/oAyFj2GHlBeBVWF5OAir2/JoAJhvSlBlBIvHteHmo_y-20251023-115411.jpeg" size="46" width="400" height="128" position="center" showCaption="false"} | eDesk is a customer support platform designed for eCommerce businesses to manage multichannel communications, automate workflows, and improve customer service. Integrating with Make.com enables streamlined automation and centralized support across multiple sales channels. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} **Limited documentation** We currently can't provide complete documentation for eDesk because there isn't enough publicly available information about this app. Our AI-powered documentation system relies on comprehensive data from eDesk and public sources to create detailed guides. ::: # About eDesk eDesk is a community-developed application and is subjected to the developer's terms and conditions, which may include applicable fees. Make does not maintain or support this integration. For assistance, please https\://f.make.com/r/reachout?app\_name=eDesk\&app\_slug=edesk-community\&app\_unique\_id=edesk-mxxmer. # App installation :::hint{type="info"} To install this app, you need Admin, Owner, or App Developer permissions. [Learn more about organization roles.](docId:-FOYcASPYP9uYKGm7LQPB) ::: ::::WorkflowBlock :::WorkflowBlockItem Go to the [Make integration page](https://www.make.com/en/integrations/edesk-community/). ::: :::WorkflowBlockItem Click the **Install** button. ::: :::WorkflowBlockItem **Follow** the on-screen instructions to complete the setup. ::: :::: # eDesk modules You can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Create Order Note Adds a new note to an existing order, allowing you to include important information or updates about the order. ::: :::ExpandableHeading ### Create Tracking Links for a Sales Order Generates tracking links to help you monitor the status of a sales order. ::: :::ExpandableHeading ### Create a Message Creates and sends a new message to your chosen recipient. ::: :::ExpandableHeading ### Create a Sales Order Creates a brand new sales order for your customer. ::: :::ExpandableHeading ### Create a Tag Adds a new tag to help organize and categorize your items. ::: :::ExpandableHeading ### Create a Template Creates a brand new template for you to use in your projects. ::: :::ExpandableHeading ### Create a Ticket Creates a brand new support ticket to help track and resolve your issue. ::: :::ExpandableHeading ### Create an Order Note Attachment Adds a file to a specific note on an order, making it easy to keep important documents or information linked to that order. ::: :::ExpandableHeading ### Delete Tracking Links Removes tracking links associated with a specific sales order. ::: :::ExpandableHeading ### Delete a Message Deletes a selected message from your chat or conversation. ::: :::ExpandableHeading ### Delete a Sales Order Deletes a selected sales order from your records. ::: :::ExpandableHeading ### Delete a Tag Removes a selected tag from your system, helping you keep your tags organized and up to date. ::: :::ExpandableHeading ### Delete a Template Deletes a template that you no longer need from your account. ::: :::ExpandableHeading ### Delete a Ticket Permanently removes a selected ticket from your system. ::: :::ExpandableHeading ### Delete an Order Note Removes a specific note from an existing order. ::: :::ExpandableHeading ### Get Sales Order Tracking Links Fetches the tracking links associated with a specific sales order, so you can easily follow your shipment's delivery status. ::: :::ExpandableHeading ### Get a Message Fetches the details of a specific message. ::: :::ExpandableHeading ### Get a Sales Order Fetches detailed information about a specific sales order. ::: :::ExpandableHeading ### Get a Tag Fetches details for a specific tag that already exists. ::: :::ExpandableHeading ### Get a Template Fetches detailed information about a specific template. ::: :::ExpandableHeading ### Get a Ticket Fetches the details of a specific ticket that already exists. ::: :::ExpandableHeading ### Get an Order Note Fetches the details of a specific order note. ::: :::ExpandableHeading ### List Channels Fetches a list of all available channels in your account. ::: :::ExpandableHeading ### List Contacts Fetches a complete list of all your contacts. ::: :::ExpandableHeading ### List Order Notes Fetches and displays all notes attached to your orders. ::: :::ExpandableHeading ### List Sales Orders Fetches a complete list of all your sales orders. ::: :::ExpandableHeading ### List Tag Groups Fetches a complete list of all existing tag groups in your account. ::: :::ExpandableHeading ### List Tags Fetches a complete list of all available tags from your account. ::: :::ExpandableHeading ### List Templates Fetches a list of all available templates for you to use. ::: :::ExpandableHeading ### List Tickets Fetches a list of all your tickets, allowing you to view every ticket in your account. ::: :::ExpandableHeading ### List Users Fetches a list of all users in your account. ::: :::ExpandableHeading ### Make an API Call Allows you to make a custom API request using your own authorization settings. ::: :::ExpandableHeading ### Update Sales Order Tracking Links Updates the tracking links associated with a specific sales order, helping you keep shipping information up to date. ::: :::ExpandableHeading ### Update Ticket Data Updates the details of an existing ticket in your system. ::: :::ExpandableHeading ### Update a Message Updates an existing message in your selected service with new content. ::: :::ExpandableHeading ### Update a Sales Order Updates the details of an existing sales order with new information. ::: :::ExpandableHeading ### Update a Tag Updates the details of an existing tag in your account. ::: :::ExpandableHeading ### Update a Template Updates the details of an existing template with new information. ::: :::ExpandableHeading ### Update a Ticket Updates the details of an existing ticket in your system. ::: :::ExpandableHeading ### Update an Order Note Updates the details of an existing order note in your system. ::: :::ExpandableHeading ### Watch Channels Triggers whenever new updates or changes occur in a specific channel, so you can stay informed about the latest activity. ::: :::ExpandableHeading ### Watch Contacts Triggers whenever there are updates or changes made to a contact’s information. ::: :::ExpandableHeading ### Watch Order Notes Triggers whenever there is a change to a note on an order. ::: :::ExpandableHeading ### Watch Sales Orders Triggers whenever any changes are made to a sales order. ::: :::ExpandableHeading ### Watch Tag Groups Triggers whenever any changes are made to an existing tag group. ::: :::ExpandableHeading ### Watch Tags Triggers whenever a tag is updated, so you’ll be notified whenever any changes are made to a tag. ::: :::ExpandableHeading ### Watch Templates Triggers whenever any changes are made to an existing template. ::: :::ExpandableHeading ### Watch Tickets Triggers whenever any changes are made to a ticket, so you’ll know right away when a ticket is updated. ::: :::ExpandableHeading ### Watch Users Triggers whenever changes are made to a user's information. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # eDesk resources You can have access to more resources related to this app on the following links : - [Visit eDesk website ](https://edesk.com) - [Access eDesk help documentation ](https://startintegrate.com/apps/customer-support/edesk-mxxmer) - [View eDesk API documentation](https://www.make.com/en/hq/app-invitation/bb815b5a9e44c13d2ce56d006ec2af13) - [Visit eDesk page on make](https://www.make.com/en/integrations/edesk-community) # Help us improve this documentation Have experience with eDesk? We'd love to hear from you. If you have insights, use cases, or technical details that could help other users, please consider: - Using the feedback widget at the bottom of the page - Contacting the developer to request public documentation - https\://f.make.com/r/reachout?app\_name=eDesk\&app\_slug=edesk-community\&app\_unique\_id=edesk-mxxmer - Sharing your knowledge in the [Make community](https://community.make.com) Your feedback helps us create better documentation for everyone. *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::