Daktela

daktela is a cloud based contact center solution offering multichannel communication tools integrating daktela with make com enables automated workflows, streamlining customer interactions and support processes across channels for improved efficiency and service quality limited documentation we currently can't provide complete documentation for daktela because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from daktela and public sources to create detailed guides daktela modules y ou can choose from a list of available modules to build your {{scenario plural lowercase}} create a crm record creates a new customer record in daktela’s crm system create a campaign record creates a new campaign entry in daktela, allowing you to start and manage a marketing or outreach campaign directly from your workflow create a comment to a ticket adds a new comment to an existing ticket, allowing you to share updates or information with others involved create a contact adds a new contact to your daktela crm, helping you keep your customer information organized create a ticket creates a new support ticket in your daktela account create an account creates a new user account in daktela, allowing you to add team members to your daktela system get a crm record retrieves detailed information about a specific crm record get a campaign record retrieves detailed information about a specific campaign get a contact retrieves detailed information about a specific contact get a ticket retrieves detailed information about a specific ticket get an account retrieves detailed information about a specific account make a call initiates a phone call to a specified number make an api call allows you to make a custom, authorized api request to access or interact with specific features of the connected service send an email sends an email message to the specified recipient send an sms sends a text message (sms) to a specified phone number set a pause adds a delay to your scenario, pausing the workflow for a specified amount of time update a crm record updates an existing crm record in daktela with new information update a campaign record updates the details of an existing campaign record update a contact updates the details of an existing contact in daktela update a ticket updates the details of an existing ticket in daktela update an account updates the details of an existing account in daktela watch accounts triggers whenever a new account is created or when an existing account's details are updated watch crm records triggers whenever a new record is added or an existing record is updated in your crm watch campaign records triggers whenever a new campaign record is created or an existing one is updated watch contacts triggers whenever a new contact is added or an existing contact's details are updated watch tickets this module notifies you whenever a new ticket is created or an existing ticket is updated templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} daktela resources you can have access to more resources related to this app on the following links https //community make com/search?q=daktela https //www daktela com/ https //www daktela com/api documentation/ https //www make com/en/integrations/daktela help us improve this documentation have experience with daktela? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page sharing your knowledge in the https //community make com your feedback helps us create better documentation for everyone