--- title: CRM Messaging slug: crm-messaging description: How to integrate CRM Messaging with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_crm-messaging.png createdAt: 2026-01-20T11:24:51.721Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/crm-messaging.png" alt="CRM Messaging logo" caption size="50" width="512" height="512"} | CRM Messaging enables businesses to send SMS, WhatsApp, and Viber messages to customers. Integrating CRM Messaging with Make.com allows automated sending, scheduling, and tracking of multi-channel customer communications directly from your workflows. | | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official CRM Messaging documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [CRM Messaging](https://crm-messaging.cloud/docs/make-connector) directly. ::: # Requirements To use the CRM Messaging app in Make, you must have an active CRM Messaging account and a token from the developer console, [create your account on CRM Messaging](https://crm-messaging.cloud/docs/make-connector). For subscription, refer to the [CRM Messaging pricing page](https://crm-messaging.cloud/docs/make-connector). # Connect CRM Messaging and Make To get started, you must first create a connection between CRM Messaging and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your Basic in your CRM Messaging account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your Basic in your CRM Messaging account Before you create the connection in Make, you should first obtain your **Basic** in your CRM Messaging account. To obtain your **Basic **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to the** Account section** in the** CRM Messaging portal**. ::: :::WorkflowBlockItem Click the** Developer Console tab**. ![](https://make-cxp-documentation.ams3.cdn.digitaloceanspaces.com/apps-center-screenshots/crm-messaging_Basic) ::: :::WorkflowBlockItem Copy the** API key** displayed as the** gohighlevel token**. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://crm-messaging.cloud/docs/make-connector/) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the CRM Messaging module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your CRM Messaging account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # CRM Messaging modules After connecting to the CRM Messaging app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Send a WhatsApp Template Sends pre-defined WhatsApp message templates directly from your CRM messaging system. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the CRM Messaging service, allowing you to interact directly with its messaging features. ::: :::ExpandableHeading ### Send a SMS Sends a text message (SMS) using your CRM Messaging Account. ::: :::ExpandableHeading ### Watch Incoming Messages Triggers when a new incoming message is received within the CRM Messaging platform. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # CRM Messaging resources You can have access to more resources related to this app on the following links - [CRM Messaging topics on Make community](https://community.make.com/search?q=CRM%20Messaging) - [CRM Messaging website](https://crm-messaging.cloud/docs/make-connector) - [CRM Messaging API documentation](https://crm-messaging.cloud/docs/make-connector) - [CRM Messaging page on make](https://www.make.com/en/integrations/crm-messaging) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::