--- title: CloudTalk slug: cloudtalk description: How to integrate CloudTalk with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_cloudtalk.png createdAt: 2025-02-03T13:28:28.552Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/cloudtalk.png" alt="CloudTalk logo" caption size="50" width="512" height="512"} | CloudTalk is a cloud-based call center software for sales and support teams, offering features like call routing, analytics, and integrations. Integrating CloudTalk with Make.com enables users to automate call management, synchronize contacts, and trigger workflows based on call events. | | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official CloudTalk documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [CloudTalk](https://www.cloudtalk.io/contact/) directly. ::: # Requirements To use the CloudTalk app in Make, you must have an active CloudTalk account and an API Key, [create your account on CloudTalk](https://www.cloudtalk.io/). For subscription, refer to the [CloudTalk pricing page](https://www.cloudtalk.io/). # Connect CloudTalk and Make To get started, you must first create a connection between CloudTalk and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your CloudTalk account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your CloudTalk account Before you create the connection in Make, you should first obtain your **API Key** in your CloudTalk account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to** Settings**. ::: :::WorkflowBlockItem Click the** API Keys** tab. ::: :::WorkflowBlockItem Copy the** API key** displayed on screen. ::: :::WorkflowBlockItem Copy the** API token** displayed on screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://help.cloudtalk.io/en/articles/11830974-triggering-a-voiceagent-call-from-make) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the CloudTalk module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your CloudTalk account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # CloudTalk modules After connecting to the CloudTalk app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Create a Contact Creates a new contact record in your selected application. ::: :::ExpandableHeading ### Create an Activity Creates a new activity record in your selected application. ::: :::ExpandableHeading ### Delete a Contact Deletes a specified contact from your account. ::: :::ExpandableHeading ### Delete an Activity Deletes a specified activity from your account. ::: :::ExpandableHeading ### Get a Contact Retrieves detailed information about a specific contact. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Search Activities Retrieve a list of available activities from your account. ::: :::ExpandableHeading ### Search Contacts Retrieves a list of all contacts stored in your account. ::: :::ExpandableHeading ### Send an SMS Sends a text message (SMS) to a specified phone number. ::: :::ExpandableHeading ### Update a Contact Updates the details of an existing contact. ::: :::ExpandableHeading ### Update an Activity Updates the details of an existing activity. ::: :::ExpandableHeading ### Watch New Call Triggers when a new call record is added to your account. ::: :::ExpandableHeading ### Watch New Contact Triggers when a new contact is added to your account. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # CloudTalk resources You can have access to more resources related to this app on the following links - [CloudTalk topics on Make community](https://community.make.com/search?q=CloudTalk) - [CloudTalk website](https://www.cloudtalk.io/) - [CloudTalk API documentation](https://developers.cloudtalk.io/#section/API-Overview) - [CloudTalk page on make](https://www.make.com/en/integrations/cloudtalk) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::