CloudConvert troubleshooting
The following errors may occur when using the Convert a File module:
Output File Size Limit Exceeded
The output file size exceeds the limit allowed for your scenario.
Please refer to file size limits in Working with filesWorking with files.
Maximum Conversion Time Exceeded
The free CloudConvert plan offers 25 conversion minutes daily. If your usage exceeds the limit of the free plan, you may switch to a (prepaid) package or subscription.
Invalid File Reference / Frame Size Error
Failed to read frame size: Could not seek to 1508. �/output/JLIADSA00137P0.mp3: Invalid argument.
This error is thrown e.g. when converting files from MP3 to WAV. Make sure that you have selected the correct region because it will find references to files but not only just the correct file.
RunTimeError
Maximum number of repeats exceeded.
Locate the corresponding CloudConvert job in your CloudConvert dashboard's list of jobs and check the job's duration:
The CloudConvert > Convert a File module's timeout is set to 3 minutes. If the job's duration exceeds 3 minutes (possibly due to a temporary overload of the CloudConvert service), the module throws the above mentioned error.
In this case consider one of these options:
- Enable the Allow storing of Incomplete ExecutionsAllow storing of Incomplete Executions option in the scenario settings to store the incomplete executions for later manual resolution. Optionally you may attach an error handling route to the CloudConvert module with the Break directive to resolve the incomplete executions automatically.Introduction to Error Handling
- Disable the Download a file option in the CloudConvert > Convert a file module. In this case the module will not wait for the conversion result. To obtain the conversion result, create a new scenario and use the CloudConvert > New Job Event trigger.
