CloudConvert troubleshooting

unsupported authorization type / region error (400) the authorization type is not supported or configured incorrectly, which can result in an error such as 400 , often caused by issues with the processing region to change your region in cloudconvert navigate to the cloudconvert dashboard https //cloudconvert com/dashboard in the left sidebar, click region in the processing region section, select one of the specific servers instead of auto click update for more information, refer to cloudconvert region endpoints https //cloudconvert com/api/v2#overview the following errors may occur when using the convert a file module output file size limit exceeded the output file size exceeds the limit allowed for your {{scenario singular lowercase}} please refer to file size limits in working with files docid\ oauioo6oujv0fyglzmrte maximum conversion time exceeded the free cloudconvert plan offers 25 conversion minutes daily if your usage exceeds the limit of the free plan, you may switch to a (prepaid) package or subscription https //cloudconvert org/pricing invalid file reference / frame size error failed to read frame size could not seek to 1508 �/output/jliadsa00137p0 mp3 invalid argument this error is thrown e g when converting files from mp3 to wav make sure that you have selected the correct region because it will find references to files but not only just the correct file runtimeerror maximum number of repeats exceeded locate the corresponding cloudconvert job in your cloudconvert dashboard https //cloudconvert com/dashboard/jobs 's list of jobs and check the job's duration the cloudconvert > convert a file module's timeout is set to 3 minutes if the job's duration exceeds 3 minutes (possibly due to a temporary overload of the cloudconvert service), the module throws the above mentioned error in this case consider one of these options enable the docid\ evar6qlowv4yyuneyv 00 option in the {{scenario singular lowercase}} settings to store the incomplete executions for later manual resolution optionally you may attach an error handling route to the cloudconvert module with the break directive to resolve the incomplete executions automatically introduction to error handling disable the download a file option in the cloudconvert > convert a file module in this case the module will not wait for the conversion result to obtain the conversion result, create a new {{scenario singular lowercase}} and use the cloudconvert > new job event trigger example converting a video from mov to mp4 format visit https //cloudconvert com/video converter https //cloudconvert com/video converter click on the select file button and choose your sample mov file click on the dropdown, next to convert to and choose mp4 click on the wrench icon configure the mp4 compression settings as you see fit click convert once the conversion has been finished, click on the download button review the converted video repeat steps 1 to 8 until you have found the optimal conversion settings in step 5 visit https //cloudconvert com/api/v2/convert#convert tasks https //cloudconvert com/api/v2/convert#convert tasks choose mov for the input format field choose mp4 for the output format field a list of all possible parameters like video codec , crf , etc will appear in {{product name}} , insert the cloudconvert > convert a file module in your {{scenario singular lowercase}} open the module's settings configure the module as shown below make sure to include all the settings in the conversion and engine specific options field for each setting from step 5, locate the corresponding parameter from step 13 and its corresponding value