Chatwoot by Maxmel Tech

chatwoot is an open source customer engagement platform that unifies conversations from multiple channels integrating with make com enables users to automate customer support workflows and streamline communication across email, chat, social media, and more limited documentation we currently can't provide complete documentation for chatwoot because there isn't enough publicly available information about this app our ai powered documentation system relies on comprehensive data from chatwoot and public sources to create detailed guides about chatwoot chatwoot is a community developed application and is subjected to the developer's terms and conditions, which may include applicable fees make does not maintain or support this integration for assistance, please https //f make com/r/reachout?app name=chatwoot\&app slug=chatwoot community\&app unique id=chatwoot f6f0m2 app installation to install this app, you need admin, owner, or app developer permissions docid foycaspyp9uykgm7lqpb go to the https //www make com/en/integrations/chatwoot community/ click the install button follow the on screen instructions to complete the setup chatwoot modules y ou can choose from a list of available modules to build your {{scenario plural lowercase}} add an agent to an inbox adds an agent to the inbox you choose, so they can help manage messages there assign a conversation assigns a specific team or team member to handle a conversation, ensuring the right person or group is responsible for it create a contact creates a new contact in your chosen app or service create a conversation starts a brand new conversation, allowing you to initiate a fresh chat thread create a message creates and sends a new message within your system create a user creates a new user for your account, allowing them to access and use your services create an inbox creates a brand new inbox for you to organize and manage your messages delete a contact deletes a specific contact from your list delete a message removes a specific message from a conversation using its unique id get a contact finds and displays detailed information about a specific contact get a conversation fetches the details of a specific conversation get an account report retrieves a detailed account report focused on a specific metric you choose get an inbox gets detailed information about a specific inbox label a conversation adds specific labels to a conversation to help you organize and categorize it more easily list contact conversations gets a list of all conversations associated with a specific contact list contacts fetches all the contacts associated with your account, giving you an easy to view list of everyone saved there list inboxes gets a list of all your inboxes, so you can see and manage them easily list messages fetches all messages from a conversation you choose, giving you a complete list to review make an api call allows you to make a custom api request to the service using your own parameters and authorization search contacts finds and retrieves contacts based on your search criteria search conversations finds and retrieves conversations based on your search criteria update a contact updates the details of an existing contact in your account update a conversation updates the details of an existing conversation, such as its name or participants update a conversation custom attributes updates the custom attributes of an existing conversation with new or modified information update a conversation priority updates the priority level of an existing conversation in your selected service update a conversation status updates the status of a specific conversation, such as marking it as open, closed, or pending update an inbox updates the details of a specific inbox using its id watch events starts an action whenever a particular event happens templates you can look for more templates in https //www make com/en/templates , where you'll find thousands of pre created {{scenario plural lowercase}} chatwoot resources you can have access to more resources related to this app on the following links https //community make com/search?q=chatwoot https //chatwoot com https //developers chatwoot com/api reference/introduction https //developers chatwoot com/introduction https //www make com/en/integrations/chatwoot community help us improve this documentation have experience with chatwoot? we'd love to hear from you if you have insights, use cases, or technical details that could help other users, please consider using the feedback widget at the bottom of the page contacting the developer to request public documentation https //f make com/r/reachout?app name=chatwoot\&app slug=chatwoot community\&app unique id=chatwoot f6f0m2 sharing your knowledge in the https //community make com your feedback helps us create better documentation for everyone