--- title: Chat On Desk by Codex Solutions International slug: chatondesk-6ox34p description: How to integrate Chat On Desk with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_chat on desk-community.png docTags: createdAt: 2025-11-29T15:10:54.048Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/chat on desk-community.png" alt caption size="50" width="512" height="512"}

:inlineImage[]{src="https://api.archbee.com/api/optimize/oAyFj2GHlBeBVWF5OAir2/JoAJhvSlBlBIvHteHmo_y-20251023-115411.jpeg" alt caption size="46" width="400" height="128"} | ChatOnDesk is a customer support platform offering live chat, WhatsApp, and multi-channel messaging tools. Integrating with Make.com enables automated workflows, streamlining customer interactions and support processes across multiple communication channels for improved efficiency. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | :::hint{type="warning"} This is AI-generated content based on official Chat On Desk documentation. The content may still contain errors—please verify important information. If you have questions, contact [Chat On Desk](https://www.chatondesk.com/) directly. ::: # How to get support on Chat On Desk Chat On Desk is a community-developed application and is subjected to the developer's terms and conditions, which may include applicable fees. Make does not maintain or support this integration. For assistance, please https\://f.make.com/r/reachout?app\_name=ChatOnDesk\&app\_slug=chatondesk-community\&app\_unique\_id=chatondesk-6ox34p. # Requirements To use the Chat On Desk app in Make, you must have an active account and an API Key, [create your account on Chat On Desk.](https://www.chatondesk.com/) # App installation :::hint{type="info"} To install this app, you need Admin, Owner, or App Developer permissions. [Learn more about organization roles.](docId:-FOYcASPYP9uYKGm7LQPB) ::: ::::WorkflowBlock :::WorkflowBlockItem Go to the [Make integration page](https://www.make.com/en/integrations/chat%20on%20desk-community/). ::: :::WorkflowBlockItem Click the **Install** button. ::: :::WorkflowBlockItem **Follow** the on-screen instructions to complete the setup. ::: :::: # Connect Chat On Desk and Make To get started, you must first create a connection between Chat On Desk and Make, allowing the two services to communicate. You can connect using the following method: API Key. ## API Key Instructions You need to generate an API Key from your SMS account. ::::WorkflowBlock :::WorkflowBlockItem Login to your Chat ON Desk platform using your credentials. ::: :::WorkflowBlockItem Navigate to your SMS account section. ::: :::WorkflowBlockItem Locate the option to generate or view your API Key. ::: :::WorkflowBlockItem Copy the generated API Key for use in API integrations. ::: :::: :::hint{type="info"} Some community developers require an additional specific **API Key**. Retrieve the required **API key **from the community developer's dashboard, generally found under **Settings/API. **For more info, please https\://f.make.com/r/reachout?app\_name=Chat%20On%20Desk\&app\_slug=chat on desk-community\&app\_unique\_id=chatondesk-6ox34p. ::: ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Chat On Desk module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *in the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Chat On Desk account or follow the on-screen instructions to create the connection. You must also enter any required third-party API keys obtained earlier. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Chat On Desk modules After connecting to the Chat On Desk app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Create Profile Creates a new user profile by collecting and storing the provided information, allowing you to easily manage and organize user details within your system. ::: :::ExpandableHeading ### Send Message This module allows you to send a message directly to a specified recipient. Simply provide the necessary details, and your message will be delivered to the chosen contact through the connected service. ::: :::ExpandableHeading ### Templates List The "Templates List" module retrieves a list of available templates from your account, allowing you to view and select templates for use in your workflows. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Chat On Desk resources You can have access to more resources related to this app on the following links : - [Chat On Desk topics on Make community](https://community.make.com/search?q=Chat%20On%20Desk) - [Chat On Desk website](https://www.chatondesk.com/) - [Chat On Desk documentation](https://codexsolutionsint.com/chatondesk) - [Chat On Desk API documentation](https://www.make.com/en/hq/app-invitation/bfc5a1449a88d9ae4f3f44eb89ca834d) - [Chat On Desk page on make](#) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::