---
title: Chat ON Desk
slug: chat-on-desk
image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_chat-on-desk.png
docTags: 
createdAt: 2025-09-01T11:12:45.613Z
---

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Chat ON Desk is a WhatsApp marketing tool used to automate notifications, marketing flows, and support chats. With the Chat ON Desk app in Make you can send WhatsApp notifications from your Chat ON Desk account.

 
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# Requirements

To use the Chat ON Desk app in Make, you must have a paid [Chat ON Desk account](https://www.chatondesk.com/). Additionally, you must have the **Admin** access. For subscription information, refer to the [Chat ON Desk pricing page](https://www.chatondesk.com/pricing/).

Pre-approved WhatsApp template is required in Chat ON Desk account. Please ensure that the template variables match the payload and variable type.

## Create the connection in Make 

To get started, you must first create a connection between Chat ON Desk and Make, allowing the two services to communicate.

To create the connection, you need to:

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Log in to your Make account, add an Chat ON Desk module to your scenario, and click **Create a connection**.
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Optional: In the ​​**Connection name​​** field, enter a name for the connection.
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Click **Save**.
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If prompted, authenticate your account and confirm access.
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You've successfully created the connection and can now use the Chat ON Desk app in your scenarios. If you want to make changes to your connection in the future, follow the steps [here](https://help.make.com/connect-an-application#tN2pJ).

# Chat ON Desk modules

After connecting to the Chat ON Desk app, you can use the following types of modules to build your scenarios. 

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**Actions**

- Make an API Call
- Send a Notification
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# Templates

You can look for Chat ON Desk templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios.

# Chat ON Desk resources

- [Chat ON Desk API documentation](https://app.chatondesk.com/api/doc/)
- [Chat ON Desk Help Center](https://www.chatondesk.com/search/)
- [Relevant articles](https://www.chatondesk.com/make-integromat-whatsapp-integration-in-india/)