--- title: Channels slug: channels description: How to integrate Channels with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_channels.png createdAt: 2025-02-03T13:28:36.235Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/channels.png" alt="Channels logo" caption size="50" width="512" height="512"} | Channels is a cloud-based business phone system that lets teams make and receive calls, manage contacts, and access call recordings. Integrating Channels with Make.com enables automated call logging, contact syncing, and workflow-triggered outbound calls. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official Channels documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [Channels](https://getchannels.com/support/) directly. ::: # Requirements To use the Channels app in Make, you must have an active account and an API key generated from the developers section, [create your account on Channels](https://getchannels.com/). For subscription, refer to the [Channels pricing page](https://getchannels.com/). # Connect Channels and Make To get started, you must first create a connection between Channels and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your Channels account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your Channels account Before you create the connection in Make, you should first obtain your **API Key** in your Channels account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to your account menu by clicking your** Account icon** in the top right corner. ::: :::WorkflowBlockItem Click the** Developer tab** or section. ::: :::WorkflowBlockItem Navigate to the** API section**. ::: :::WorkflowBlockItem Copy the** API key** displayed on screen. ::: :::WorkflowBlockItem Copy the** Account** displayed on screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://developers.channels.app/) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Channels module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Channels account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Channels modules After connecting to the Channels app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Get a Contact Retrieves detailed information for a specific contact using their unique ID. ::: :::ExpandableHeading ### List Contacts Retrieves a complete list of all contacts stored in your account. ::: :::ExpandableHeading ### Create a Contact Adds a new contact to your account. ::: :::ExpandableHeading ### Delete a Contact Removes a selected contact from your contact list permanently. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Update a Contact Updates the details of a selected contact within your contact list. ::: :::ExpandableHeading ### Watch Incoming Call Status Monitors and notifies you when there is a change in the status of incoming calls. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Channels resources You can have access to more resources related to this app on the following links - [Channels topics on Make community](https://community.make.com/search?q=Channels) - [Channels website](https://getchannels.com/) - [Channels API documentation](https://developers.channels.app/#overview) - [Channels page on make](https://www.make.com/en/integrations/channels) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::