--- title: CallTrackingMetrics slug: calltrackingmetrics description: How to integrate CallTrackingMetrics with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_calltrackingmetrics.png createdAt: 2025-02-03T13:28:13.884Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/calltrackingmetrics.png" alt="CallTrackingMetrics logo" caption size="50" width="512" height="512"} | CallTrackingMetrics is a call tracking and communications platform that enables users to track calls, manage conversations, and analyze marketing performance. Integrating with Make.com allows automated call logging, lead tracking, and marketing attribution across multiple channels. | | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | :::hint{type="warning"} This is AI-generated content based on official CallTrackingMetrics documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [CallTrackingMetrics](https://www.calltrackingmetrics.com/features/) directly. ::: # Requirements To use the CallTrackingMetrics app in Make, you must have an active CallTrackingMetrics account and an API Key, [create your account on CallTrackingMetrics](https://www.calltrackingmetrics.com/features/). For subscription, refer to the [CallTrackingMetrics pricing page](https://www.calltrackingmetrics.com/features/). # Connect CallTrackingMetrics and Make To get started, you must first create a connection between CallTrackingMetrics and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your CallTrackingMetrics account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your CallTrackingMetrics account Before you create the connection in Make, you should first obtain your **API Key** in your CallTrackingMetrics account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to the** account settings** or** integrations section** after logging in. ::: :::WorkflowBlockItem Locate the area labeled for** API credentials**,** integrations**, or** developer access**. ::: :::WorkflowBlockItem Copy the** Client ID** displayed on screen. ::: :::WorkflowBlockItem Copy the** Client secret** displayed on screen. ::: :::WorkflowBlockItem Copy the** Server value** if shown. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://www.calltrackingmetrics.com/plans-pricing) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the CallTrackingMetrics module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your CallTrackingMetrics account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # CallTrackingMetrics modules After connecting to the CallTrackingMetrics app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Add Contact Adds a new contact to a specified contact list. ::: :::ExpandableHeading ### Add Numbers Adds phone numbers to a smart dialer system for automated calling. ::: :::ExpandableHeading ### Add Opt Out Text/SMS Adds a specified phone number to the opt-out list, preventing it from receiving future communications. ::: :::ExpandableHeading ### Add to Do Not Call List Adds a phone number to the Do Not Call list to prevent future calls. ::: :::ExpandableHeading ### Create a Webhook Creates a new webhook endpoint to receive data from external services. ::: :::ExpandableHeading ### Create/Edit Sale Record Creates a new sale record or updates an existing one with specified details. ::: :::ExpandableHeading ### Delete a Contact Removes a specified contact from a selected list. ::: :::ExpandableHeading ### Formreactor Server Side Request Submits a lead to a specified Form Reactor form. ::: :::ExpandableHeading ### Get Activity Details Retrieves detailed information about a specific activity using its unique ID. ::: :::ExpandableHeading ### List Activities Retrieve a detailed list of activities, including calls, text messages, chat interactions, and form submissions. ::: :::ExpandableHeading ### List Tracking Numbers Retrieves a list of tracking numbers, allowing you to apply filters to narrow down the results if needed. ::: :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Modify Activity Details Updates the specific details of an activity related to a call, form, chat, or text message. ::: :::ExpandableHeading ### Purchase Tracking Number Retrieves tracking numbers for completed purchases. ::: :::ExpandableHeading ### Redact Activity Details Removes or hides sensitive information from the details of an activity identified by a specific ID. ::: :::ExpandableHeading ### Release a Tracking Number Removes or deactivates an assigned tracking number from a shipment or order. ::: :::ExpandableHeading ### Remove From Do Not Call List Removes a specified phone number from the do not call list, allowing it to receive calls again. ::: :::ExpandableHeading ### Remove Numbers Deletes selected phone numbers from the smart dialer contact list. ::: :::ExpandableHeading ### Remove Opt Out Text/SMS Deletes specified phone numbers from the opt-out list, allowing them to receive communications again. ::: :::ExpandableHeading ### Search Activities by Custom Fields Searches for calls, forms, or chats that match specified custom field criteria. ::: :::ExpandableHeading ### Search Activities by Phone Number Searches for calls, forms, or chat records associated with a specific phone number. ::: :::ExpandableHeading ### Search Tracking Numbers Searches for available tracking numbers that you can purchase. ::: :::ExpandableHeading ### Send SMS Message Sends a text message (SMS) to a specified phone number. ::: :::ExpandableHeading ### Start a Dialer Initiates an outbound call using the dialer. ::: :::ExpandableHeading ### Stop a Dialer Stops an active dialer session. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # CallTrackingMetrics resources You can have access to more resources related to this app on the following links - [CallTrackingMetrics topics on Make community](https://community.make.com/search?q=CallTrackingMetrics) - [CallTrackingMetrics website](https://www.calltrackingmetrics.com/features/) - [CallTrackingMetrics API documentation](https://postman.calltrackingmetrics.com/) - [CallTrackingMetrics page on make](https://www.make.com/en/integrations/calltrackingmetrics) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::