--- title: CallRail slug: callrail description: How to integrate CallRail with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_callrail.png docTags: createdAt: 2025-02-03T13:28:22.759Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/callrail.png" alt="CallRail logo" caption size="50" width="512" height="512"} | CallRail provides call tracking, analytics, and conversation intelligence tools to help businesses monitor and optimize phone leads. Integrating CallRail with Make.com allows users to automate lead capture, call tracking, and reporting workflows directly from their CallRail account. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official CallRail documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [CallRail](https://www.callrail.com/) directly. ::: # Requirements To use the CallRail app in Make, you must have an active CallRail account and an API key, [create your account on CallRail](https://www.callrail.com/). For subscription, refer to the [CallRail pricing page](https://www.callrail.com/). # Connect CallRail and Make To get started, you must first create a connection between CallRail and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your CallRail account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your CallRail account Before you create the connection in Make, you should first obtain your **API Key** in your CallRail account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Navigate to the** Integrations icon** on the left navigation bar. ::: :::WorkflowBlockItem Click** API Keys** from the** integrations library** or select** Data Access** on the left. ![](https://make-cxp-documentation.ams3.cdn.digitaloceanspaces.com/apps-center-screenshots/callrail_API_Key) ::: :::WorkflowBlockItem Click** Create New API v3 Key** to generate a new** API key**. ::: :::WorkflowBlockItem Copy the** API key** displayed on screen within 15 minutes. ::: :::WorkflowBlockItem Navigate to the** CallRail dashboard** in your web browser. ::: :::WorkflowBlockItem Copy the nine digit number that appears after a slash and the lowercase letter a in the URL. This is the** account ID**. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://support.callrail.com/hc/en-us/articles/5711821845389-CallRail-s-API) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the CallRail module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your CallRail account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # CallRail modules After connecting to the CallRail app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Make an API Call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Watch Calls Triggers when a new inbound phone call is received or when the status of a completed call is updated. ::: :::ExpandableHeading ### Watch Companies Triggers when a new company record is added to your system. ::: :::ExpandableHeading ### Watch Modified Call Triggers when there are updates or changes to a call's details after the call has ended. ::: :::ExpandableHeading ### Watch Pre-Call Triggers when CallRail receives an incoming phone call to one of your tracked phone numbers. ::: :::ExpandableHeading ### Watch SMS Received Triggers when your account receives a new SMS message. ::: :::ExpandableHeading ### Watch SMS Sent Triggers when an outgoing SMS message is successfully sent from your account. ::: :::ExpandableHeading ### Watch Trackers Triggers when a new tracker record is added to your account. ::: :::ExpandableHeading ### Watch Users Triggers when a new user account is added to your system. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # CallRail resources You can have access to more resources related to this app on the following links - [CallRail topics on Make community](https://community.make.com/search?q=CallRail) - [CallRail website](https://www.callrail.com/) - [CallRail API documentation](https://apidocs.callrail.com/) - [CallRail page on make](https://www.make.com/en/integrations/callrail) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::