Receives and accepts a new chat contact, allowing you to start a conversation with them.

Approves and processes a user's consult request, allowing them to move forward with their inquiry.

Accepts an incoming contact request or invitation, allowing you to add new connections easily.

This module allows you to accept a work item and move it forward for processing or review.

Reactivates a chat, making it active and available for continued conversation.

Brings a contact to the forefront so you can easily take further actions with them.

Adds personalized information or custom fields to an existing contact.

Adds a new contact to your chat list, making it easy to start conversations with them.

Adds a new chat or SMS contact to your account, making it easy to connect with them through the service.

Adds an emoji reaction to a message you choose.

Adds a tag to a message you choose, helping you organize or categorize it more easily.

Adds a new contact to your service using the details from an incoming email.

Joins an ongoing live call instantly.

Cancels a previously scheduled callback, stopping it from being triggered in the future.

Updates the person assigned to manage the inbox for a specific contact.

Updates the routing queue assigned to a particular contact, helping you manage which team or department will handle their requests.

Closes an active agent contact in your contact management system, marking the interaction as finished.

Provides real-time coaching and guidance to an agent during a live call.

Connects you with an agent for a consultation on your specific issue.

Allows you to either continue or cancel an ongoing reskill call, helping you manage your reskilling sessions easily.

Creates and sends a new message in your DFO account.

Creates a new note using the content from a selected message.

Places a separate call using the service, allowing you to connect with someone directly.

Adds a new contact to your outbound email list.

Adds a new contact to your outbound SMS list in the system.

Deletes a specific message using its unique ID.

Removes a specific note attached to a message.

Removes a specific reaction from a message in your chat platform.

Places an outgoing phone call to a specified number.

Initiates a scheduled callback for the chosen service or entity, allowing you to automatically place a call at a set time.

Initiates a call or interaction by connecting to the specified skill.

Calls an agent's phone number directly through the system.

Connects you directly to an agent’s personal queue, allowing you to reach them for assistance.

Ends an ongoing call in the selected service.

Ends an active chat conversation with a contact in the service.

Removes or deactivates a contact from your list.

Ends an active voicemail session with a contact.

This module allows you to complete or close a specific work item, marking it as finished.

Ends the current phone call for the selected agent.

Ends an active agent session in the system, logging the agent out and closing their current activities.

Removes an email contact from a specific user or account.

Sends a copy of an email you select to another recipient.

Fetches detailed information about a contact from the service.

Retrieves a list of contact details, including support for multiple pages of results.

Fetches a list of messages that match your chosen filters, making it easy to find exactly what you’re looking for.

Fetches a specific message using its unique ID.

Fetches the upcoming agent event from the service, so you can stay updated on what’s happening next.

Puts an active call on hold, allowing you to pause the conversation temporarily.

Places a contact on hold, pausing their activity while they are being processed or verified.

Puts a temporary hold on a work item, stopping any further actions on it until you choose to release the hold.

Connects to an ongoing agent session, allowing you to interact with or manage the session.

Fetches contact messages from your account on the service, allowing you to view all incoming messages.

Fetches a list of contacts from your connected service, allowing you to view and use their details in your workflows.

Finds and returns threads that match the filter criteria you set.

Logs you into a dialer campaign so you can actively join and take part in calls or communications.

Logs you out from your current dialer campaign, ending your active session.

Sends a custom API request to the service using your authorized account, allowing you to access specific features or data not covered by other modules.

Handles and coordinates several calls at once during a conference, making it easy to manage group conversations.

Adds white noise to a recording to help mask or obscure its original sound.

Temporarily silences an agent's phone so they won't be heard during active calls.

Sends a notification to the patron letting them know that the agent is currently typing a response.

Adjusts the answering machine detection settings in your communication system, allowing you to customize how calls are handled when an answering machine is detected.

Temporarily saves an email so you can easily access or refer to it later.

Pauses the currently playing voicemail message, allowing you to stop and resume listening whenever you need.

Plays a recorded voicemail message for the user to listen to.

Gives you a sneak peek at your email’s content and layout before you send it, so you can make sure everything looks just right.

Begins recording audio for the selected call session.

Declines an incoming chat request, preventing the chat from starting.

Removes a contact from the service by rejecting their addition.

Rejects a specific work item within the service or application, marking it as not approved or declined.

Deletes the content of a selected message, leaving the message itself in place.

Removes a selected custom field value from a specific contact in your list.

Removes a selected tag from a specific message you choose.

Removes the author's name from a selected message, helping to keep the sender anonymous.

Sends a reply to an email found in your inbox.

Sends a request to add another contact to a particular entity or account.

Allows you to change the time of an already scheduled callback to a new date or time.

Moves an email from the trash or archive back to your inbox or a folder you choose, so you can access it easily again.

Resumes a call that you had previously placed on hold, allowing you to continue the conversation.

Reactivates a contact in the selected service, allowing them to receive messages or updates again.

Resumes a work item, allowing it to continue progressing from where it was previously paused.

Creates and saves an email draft for you to review or send later.

Sends a chat message directly to a selected patron.

Sends DTMF (Dual-Tone Multi-Frequency) tones through a selected communication channel, allowing you to automate keypad inputs like those used in phone systems.

Sends a transcript directly to the recipients you choose.

Sends a "typing..." notification to a selected channel, letting others know that someone is composing a message.

Sends an email message to the specified recipient.

Sends a message directly to the recipient you choose.

Sends a message from your system to a specific contact or service of your choice.

Marks a contact as abandoned in the system, indicating that they are no longer actively engaged.

Analyzes a message to identify and set its emotional tone, such as positive, negative, or neutral.

Updates the read status of a message, allowing you to mark it as either read or unread.

Assigns a specific status or outcome to a contact in the system, helping you keep track of their current situation or interaction stage.

Updates the status or outcome of a specific independent call.

Temporarily pauses notifications or updates for a preview contact.

Starts a new session with an agent, allowing you to begin a fresh interaction or conversation.

Sends feedback about an agent's performance.

Allows you to take control of an ongoing live call.

Transfers an active call to another extension or phone number of your choice.

Transfers an ongoing chat to an agent or team with a specific skill set.

Transfers an active chat to a different support agent, allowing another team member to assist the customer.

Transfers a voicemail to a designated skill group, ensuring it reaches the right team or department for follow-up.

Sends a voicemail directly to an agent so they can review and respond to it.

Transfers the selected email to a different agent for further handling.

Transfers an email to a designated skill, helping you route messages to the right team or department.

Removes the assigned inbox user from a specific contact, so they are no longer responsible for that contact.

Stops the masking of an ongoing recording, allowing the original audio to be heard again.

Unmute a specific agent's phone, allowing them to take calls again.

Move an email from the parked folder back to your main inbox.

Updates a contact’s status to the value you choose, helping you keep their information up to date.

Updates the values of specific custom fields for a selected contact in your service.

Updates the status (such as read, unread, or flagged) of a specific message within a channel.

Updates the routing settings for a selected contact, allowing you to modify how their communications are managed.

Updates the details of an existing contact, such as their name, email, or other information.

Updates an existing message note with the latest information you provide.

Updates an existing thread by adding new details or making changes to its content.

Changes the status of a selected agent to the option you choose.

Triggers whenever an agent is actively engaged in a live phone call.

This module activates whenever a new contact is added, helping you stay updated with your latest connections.

This module activates whenever a new message arrives, letting you automatically respond or take action as soon as you receive incoming messages.