--- title: BoldDesk slug: bold-desk description: How to integrate BoldDesk with Make.com docTags: createdAt: 2026-06-12T22:19:27.871Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/bold-desk.png" alt="BoldDesk logo" caption size="50" width="512" height="512"} | BoldDesk is a cloud-based help desk software for managing customer support tickets, automations, and reporting. Integrating BoldDesk with Make.com enables automated ticket creation, updates, and customer notifications directly within your workflow processes. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | :::hint{type="warning"} This is AI-generated content based on official BoldDesk documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [BoldDesk](https://www.bolddesk.com) directly. ::: # Requirements To use the BoldDesk app in Make, you must have a licensed agent account and an API Key, [create your account on BoldDesk](https://www.bolddesk.com). For subscription, refer to the [BoldDesk pricing page](https://www.bolddesk.com). # Connect BoldDesk and Make To get started, you must first create a connection between BoldDesk and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your BoldDesk account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your BoldDesk account Before you create the connection in Make, you should first obtain your **API Key** in your BoldDesk account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Click your** profile avatar** at the top of the** BoldDesk agent interface**. ::: :::WorkflowBlockItem Click** View profile and Settings** from the** dropdown menu**. ::: :::WorkflowBlockItem Navigate to the** API Keys tab** in** Personal Settings**. ::: :::WorkflowBlockItem Click the** Create API Key button**. ::: :::WorkflowBlockItem Enter an identification name for the** API key** and click Create. ::: :::WorkflowBlockItem Copy the** API key** shown on the screen. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://support.bolddesk.com/kb/article/84/generate-and-manage-api-keys-in-bolddesk) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the BoldDesk module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your BoldDesk account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # BoldDesk modules After connecting to the BoldDesk app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Create a contact Add a new contact to your address book or contact list. ::: :::ExpandableHeading ### Create a contact group Add a new group to organize your contacts. ::: :::ExpandableHeading ### Create a ticket Generate a new support ticket in the system. ::: :::ExpandableHeading ### Create a ticket note Add a note or comment to an already created support ticket. ::: :::ExpandableHeading ### Create a ticket reply Post a response to an existing support ticket. ::: :::ExpandableHeading ### Get a contact Search for and retrieve a contact using a specific email address. ::: :::ExpandableHeading ### Get a contact group Search for a contact group using its name. ::: :::ExpandableHeading ### Get a ticket Retrieve detailed information about a specific ticket using its unique ticket ID. ::: :::ExpandableHeading ### Make an API call Executes a custom API request to the connected service using your authorized credentials. ::: :::ExpandableHeading ### Search contact groups Search for contact groups using their external reference ID. ::: :::ExpandableHeading ### Search contacts Search for contacts using their external reference ID. ::: :::ExpandableHeading ### Search tickets Search for tickets using their external reference ID. ::: :::ExpandableHeading ### Update a contact Modify the details of an existing contact in your account. ::: :::ExpandableHeading ### Update a contact group Modify the details of an existing contact group. ::: :::ExpandableHeading ### Update a ticket Modify the details of an existing support ticket. ::: :::ExpandableHeading ### Watch contact groups Triggers when a new contact group is added or when an existing contact group is modified. ::: :::ExpandableHeading ### Watch contacts Triggers when a new contact is added or when an existing contact's information is modified. ::: :::ExpandableHeading ### Watch new contact groups Triggers when a new contact group is added to your account. ::: :::ExpandableHeading ### Watch new contacts Triggers when a new contact is added to your account. ::: :::ExpandableHeading ### Watch new tickets Triggers when a new support ticket is created in your system. ::: :::ExpandableHeading ### Watch ticket notes Triggers when a new note is added to an already existing support ticket. ::: :::ExpandableHeading ### Watch ticket replies Triggers when a new response is posted to an existing support ticket. ::: :::ExpandableHeading ### Watch tickets Triggers whenever a new ticket is created or an existing ticket is updated, such as when notes are added or replies are posted. ::: :::ExpandableHeading ### Watch updated contact groups Triggers when any changes are made to an existing contact group. ::: :::ExpandableHeading ### Watch updated contacts Triggers when any changes are made to an existing contact's information. ::: :::ExpandableHeading ### Watch updated tickets Triggers when any changes are made to an existing ticket. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # BoldDesk resources You can have access to more resources related to this app on the following links - [BoldDesk topics on Make community](https://community.make.com/search?q=BoldDesk) - [BoldDesk website](https://www.bolddesk.com) - [BoldDesk documentation](N/A) - [BoldDesk API documentation](https://support.bolddesk.com/api-documentation) - [BoldDesk page on make](https://www.make.com/en/integrations/bold-desk) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::