--- title: Aidbase slug: aidbase description: How to integrate Aidbase with Make.com image: https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/PREVIEW_aidbase.png createdAt: 2025-12-11T09:48:47.691Z --- | :inlineImage[]{src="https://make-cxp-documentation.ams3.digitaloceanspaces.com/apps-center-icons/aidbase.png" alt="Aidbase logo" caption size="50" width="512" height="512"} | Aidbase is an AI-powered customer support platform that automates responses, manages tickets, and provides analytics. Integrating Aidbase with Make.com lets users automate support ticket creation, update statuses, and sync customer data across their helpdesk and other business tools. | | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | :::hint{type="warning"} This is AI-generated content based on official Aidbase documentation. The content may contain mistakes. Please verify important information. If you have questions on vendor documentation, contact [Aidbase](https://www.aidbase.ai) directly. ::: # Requirements To use the Aidbase app in Make, you must have an active account and a valid bearer token, [create your account on Aidbase](https://www.aidbase.ai). For subscription, refer to the [Aidbase pricing page](https://www.aidbase.ai). # Connect Aidbase and Make To get started, you must first create a connection between Aidbase and Make, allowing the two services to communicate. ::::WorkflowBlock :::WorkflowBlockItem **Obtain your API Key in your Aidbase account** ::: :::WorkflowBlockItem **Create the connection in Make.** ::: :::: ## Obtain your API Key in your Aidbase account Before you create the connection in Make, you should first obtain your **API Key** in your Aidbase account. To obtain your **API Key **: ::::WorkflowBlock :::WorkflowBlockItem Click** Settings** in your account menu. ::: :::WorkflowBlockItem Navigate to** API Key**s. ![](https://make-cxp-documentation.ams3.cdn.digitaloceanspaces.com/apps-center-screenshots/aidbase_API_Key) ::: :::WorkflowBlockItem Click Create new** API Key**. ::: :::WorkflowBlockItem Enter a name for the API key. ::: :::WorkflowBlockItem Select the desired permissions for the API key. ::: :::WorkflowBlockItem Click the** Copy** button to copy the API key. ::: :::: You will use this value while creating a connection in Make. Because the UI might have changed, the steps you see on your screen might be different, [check the vendor documentation for updates.](https://docs.aidbase.ai/apis/get-started/) ## Create the connection in Make :::::WorkflowBlock ::::WorkflowBlockItem [[Log in in your Make](https://www.make.com/en/register) account](https://www.make.com/en/register), add the Aidbase module to your scenario, and click **Create a connection. ** :::hint{type="info"} If you add a module with an instant tag, click **Create a webhook**, then **Create a connection.** ::: :::: :::WorkflowBlockItem *Optional: *In the **Connection name** field, enter a name for the connection. ::: :::WorkflowBlockItem Enter the **authentication credentials** you copied from your Aidbase account or follow the on-screen instructions to create the connection. ::: ::::: For detailed information on connecting an application, see **[Connect an application](docId\:SO88FM6pkT0G-adKDDfzZ)** page. # Aidbase modules After connecting to the Aidbase app, you can choose from a list of available modules to build your scenarios. :::ExpandableHeading ### Add FAQ Item Creates and adds a new question-and-answer entry to a selected existing FAQ section. ::: :::ExpandableHeading ### Add Video Uploads a YouTube video to your Aidbase account as a new knowledge resource. ::: :::ExpandableHeading ### Add Website Add a new website entry to your Aidbase account's knowledge base. ::: :::ExpandableHeading ### Create Chatbot Reply Creates a response message from an AI-powered chatbot based on the user's input. ::: :::ExpandableHeading ### Create FAQ Adds a new Frequently Asked Question (FAQ) entry to your Aidbase account. ::: :::ExpandableHeading ### Get Chatbots Retrieve a list of all chatbots linked to your Aidbase account. ::: :::ExpandableHeading ### Get FAQs Retrieve a complete list of Frequently Asked Questions (FAQs) linked to your Aidbase account. ::: :::ExpandableHeading ### Watch Email Priority Triggers when the priority level of an existing email is updated. ::: :::ExpandableHeading ### Watch Email Received Triggers when Aidbase receives a new incoming email message. ::: :::ExpandableHeading ### Watch Email Sent Triggers when Aidbase sends out a new email message. ::: :::ExpandableHeading ### Watch Email Status Triggers when the status of a specific email (such as read, unread, replied, or archived) is updated. ::: :::ExpandableHeading ### Watch New Ticket Triggers when a new support ticket is submitted in your system. ::: :::ExpandableHeading ### Watch New Ticket Comment Triggers whenever a new comment is posted on an existing support ticket. ::: :::ExpandableHeading ### Watch Ticket Priority Triggers when the priority level of an existing ticket is updated. ::: :::ExpandableHeading ### Watch Ticket Status Triggers whenever the status of an existing ticket is updated. ::: # Templates You can look for more templates in [Make's template gallery](https://www.make.com/en/templates), where you'll find thousands of pre-created scenarios. # Aidbase resources You can have access to more resources related to this app on the following links - [Aidbase topics on Make community](https://community.make.com/search?q=Aidbase) - [Aidbase website](https://www.aidbase.ai) - [Aidbase API documentation](https://docs.aidbase.ai/apis/introduction/) - [Aidbase page on make](https://www.make.com/en/integrations/aidbase) *** :::CtaButton{label="Get started for free" externalHref="https://www.make.com/en/register" openInNewTab="true"} :::